Zafi
Registered User
Now, just a few words of warning, if you ever need to go to your Audi parts department, make sure that you have a couple of hours of your time to spare! Standard procedure at Audi Edinburgh is - very pretty and well dressed young lady will grab customer at first point of entry to showroom area, find out why they are here and direct them to the strangely shaped seats and offer them a coffee, biscuits etc, advice them that parts department have been told about their presence, wait 20>30 minutes then gets parts guy back out to his desk (but what has he been doing away from his desk?), guide introduce customer to parts guy, 20 minutes later leave having ordered/got/collected parts - well maybe not a couple of hours, but nothing like as the efficient use of YOUR valuable time as you will get at a VW proper utility style parts place! Though the latest Audi "book", which you should have got through the mail will be there.
My local VW dealer is like that. The parts dept is a small island in the middle of the showroom, the parts guys dont really seem set up to retail parts at all. Whereas the Audi dealership has a side door for for parts department and a counter with racks of spares behind them, just like it should be.