To the bloke's credit though, he obviously got it out of the way pretty sharpish so they could scratch up the next punter's car without making them wait...
"Don't worry, boss. That will polish out, see *rubs with sleeve*"
Not had a good experience with these places. First one did my estate and it looked like they had cleaned it off with a half brick. 2nd time just before I went on a track day a local place sealed dirt in on the bonnet and kerbed my n/s/f alloy then denied it.
What an absolute nightmare! Feel for you! My sis in law had a similar situation with a hand car wash place, damage wasn't as bad (dust a dented bumper), but no liability insurance, she ended up paying out of her own pocket....on the upside, the dent was nice and clean
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