FUNKYCLIFF
Registered User
Hey all, i will try make it as brief as poss, 24th Feb Nottingham Audi collected my car for a full service from workplace after i had driven it 30 miles to work. 45 mins after collecting they phone and tell me the engine management light came on so they recovered the final 0.5 mile, they told me it was a crankshaft sensor issue as they had started the car afterwards and plugged in computer, then asked permission to check the camblet which was 2k old i said yes and they confirmed okay, form there it goes downhill. 26th Feb phone up to collect the car they say its been serviced but they havent sorted the light issue and they were going to road test it, so i turn up that even and the car wouldnt even start, at which poit they tell me it needs a new crankshaft sensor and it will arrive Monday 1st March, okay i thought no probs a weekend without a car. Moving forward the next time i hear from them is Weds 3rd still not ready they cant start it and neeed to check other sensors, so no we get to Friday 5th March i phone them and they tell they are working on it and it a breather pipe and that the earth to battery terminal had loose connection and they have cough cough cleaned it up and it cough cough starts but needs this breather pipe so i thought here we go weekend 2 without the car. Moving forward to Tuesday 9th ( i was off the Monday) I come into work and receive a voicemail from their Workshop foreman telling me now they thinks its the Cylinder head thats needs work as their cough cough master tech had a look at it. I ring them up and he tells me they would need about 10 hours to look at the head (at Audi rates) hell no i said still keeping calm and i thought somebody there has made an error and trying to cover it up after 13 days of having my car, so i rang the AA to go over thereto meet and rang and told them to put the car together (well i wasnt sure if the interior was out as well lol), when i arrived with the AA patrolman they eventually drove the car round ????? parked it up then it would not start. The AA man popped the bonnet and ther were headbolts undone cambelt cover off undertray off alternator belt off (horrified look on my face at this point) so he plug in his computer and wrote down the codes and gave them to me and called for a recovery truck. I then called an AA approved garage who are very very good gave them the code details and let him know the cars on its way to him. It arrives at 4pm i get a call at 4.10pm saying my cars started first time and the light was out but it was running rough and that Audi had put the sensor connections on the wrong way round hence the fault code readings (earth terminal my ****) he then poited out that there was a broken cam follwer on the scuttle panel with oil all over it that Audi had obviously taken out ??? So ira ng the service manager to tell him the whole story and he said im terribly sorry we will get together and try and move forward.Gosh im sleeping just writing this lol anyway yesterday thats right yesterday 16/03/2010 i have a 3 way conversation with the service manager and workshop foreman about the state of affairs and basically just told them in a polite manner, i just want my car working and back to me asap at no cost to myself and if it needs a new cylinder head they will need to sort it. They said they would speak to my current engineer who (bless his cotton socks) phoned the master tech the day he received the car and pointed all the wrongs things they have done and as of today The engineer (AA approved) master tech service manager and workshop foreman are having a phone conversation to sort out a solution, while Nottingham Audi try to wriggle they way out of it. Next Wednesday will be 4 weeks since the car first went in for a service and i know im just the little man with an old 2.0FSI sport, but i certainly dont expect to be treated so poorly. I suspect this will drag on like Lost the series. I will keep you informed (im off to sleep it now lol)
x
