Thank feck for that, thought I was alone with the HDTV swapouts, had so many different ones in few years that I've lost count & faith in any of them, 100% on the lottery bit, lol, dejavous lol
You're spot on with Samsung CS mate, they're a fecking joke, absolutely useless & had same problems with my Tocco handset which escalated to there executive offices where I got a fair bit of them for the ***** I had to go through to get things sorted, in end I sorted by myself via a firmware upgrade, but only after waiting 5 months.
But this TV issue now is going to be hell, I can foresee it already, wish me luck cause gonna need it as these engineers seem to be rather thick if you ask me, rather like Dell so called technicians who couldnt rebuild/maintain a laptop to save there lives, what they did to my Studio XPS 13's is unreal, amazes me how they keep there jobs.