Your veiws please on this e.mail to Audi UK!
'Following your e.mail and advice i booked my car in with Bristol Audi on the 13th June 08, i was told they needed my car for a week to investigate the problem and the earliest they could get it in and provide me with a courtesy car was Thurs 17th July 08.
Unfortunately the following Tuesday whilst on my way to work the car lost all power and was bellowing smoke from the exhaust and therefore i had to be recovered to Bristol Audi on the 17th June 08.
After a few days of not hearing about the car i called Audi who said they had not been able to get the car into the workshop as they were so busy, it eventually took 2 weeks for them to get it into the workshop but still they were unable to tell me what the problem was.
I was starting to feel rather let down by Bristol Audi who could not give me a precise day the car would be looked at so i phoned Swindon Audi to see if they could get my car into the workshop any sooner than Bristol and because they were able to book my car in on the 2nd July 08 i booked it in and then spoke to Steve Smith the Service Manager at Bristol informing him that if my car had not been looked at by the 1st July i was going to have it moved to Swindon.
I was assured by Steve at this stage that the car would be in the workshop by Friday however when i called them on Monday 30th for an update i was told that the problem had not been diagnosed. It wasn't until the Monday when i was told there was possibly two problems, one with the Turbo and another with the engine / head (as you are probably aware there is an issue Audi are aware of with problems with coolant and the head - there is a bulletin about it!) but was informed the two were not linked.
On Wednesday the 2nd July i received a phone call to say that the Turbo had blown and would i authorise the repair. i gave the go ahead and then called Bristol Audi again on the 7th July for an update only to be told that the technician who had been working on the car had been off sick and no work had been carried out.
On Wednesday the 9th i was also informed that the car needed a new exhaust as the old one was full of oil and could not be cleaned up. I purchased a replacement exhaust from Jetex and when Audi quoted me two and a half hours labour to fit it i asked why it would take so long, Julie Morgan could not give me an answer at the time and needed to speak to the technician to find out why it would take so long, i was then told that it was because of the time it would take to fit this up to the turbo.... there was no mention that the car also required a new CAT until i questioned it and low and behold it needed a new one and a cooler too!!
So annoyed at not being given all the information and how long a main dealer were taking i asked to speak to Steve Smith once again. He apologised that the work had not been completed and offered me a loan car from the 11th July. On a number of occasions i have also requested that reception ask customer care to contact me, to date no one has!
As far as i am aware (as its hard to get a straight answer) the car has now had the turbo, cooler, CAT and exhaust fitted but will still not run up as there is oil being sent to the AGR valve.
I have been told by Julie that it now 'needs a new head or head gasket' ??? (at £1400 i suspect its both) as the technician suspects a crack, (no official report has been made or given to me) bringing the total cost of repairs to £4086.26p before VAT, Audi have made a good will gesture which would bring the balance down to £3595.68 but i feel they have not gone for enough. The service and customer care i have received from Bristol Audi is far short of what i would expect from a main dealer in fact it has been appalling, i also find it hard to believe that if these two problems are not linked then why cant the car be started if the first problem has been fixed? The second question i have is - If they are linked and Audi UK are aware of this 'manufacturing' problem with the head on the early 8P 2.0 TDIs then why are they not rectifying it free of charge under the sale of goods act?
I am now writing to you in the hope that, due to the length of time my car has been with Bristol Audi, the poor service i have received and the fact that this is a known fault you will be able to get Audi UK to assist further with the cost of repairs.'
'Following your e.mail and advice i booked my car in with Bristol Audi on the 13th June 08, i was told they needed my car for a week to investigate the problem and the earliest they could get it in and provide me with a courtesy car was Thurs 17th July 08.
Unfortunately the following Tuesday whilst on my way to work the car lost all power and was bellowing smoke from the exhaust and therefore i had to be recovered to Bristol Audi on the 17th June 08.
After a few days of not hearing about the car i called Audi who said they had not been able to get the car into the workshop as they were so busy, it eventually took 2 weeks for them to get it into the workshop but still they were unable to tell me what the problem was.
I was starting to feel rather let down by Bristol Audi who could not give me a precise day the car would be looked at so i phoned Swindon Audi to see if they could get my car into the workshop any sooner than Bristol and because they were able to book my car in on the 2nd July 08 i booked it in and then spoke to Steve Smith the Service Manager at Bristol informing him that if my car had not been looked at by the 1st July i was going to have it moved to Swindon.
I was assured by Steve at this stage that the car would be in the workshop by Friday however when i called them on Monday 30th for an update i was told that the problem had not been diagnosed. It wasn't until the Monday when i was told there was possibly two problems, one with the Turbo and another with the engine / head (as you are probably aware there is an issue Audi are aware of with problems with coolant and the head - there is a bulletin about it!) but was informed the two were not linked.
On Wednesday the 2nd July i received a phone call to say that the Turbo had blown and would i authorise the repair. i gave the go ahead and then called Bristol Audi again on the 7th July for an update only to be told that the technician who had been working on the car had been off sick and no work had been carried out.
On Wednesday the 9th i was also informed that the car needed a new exhaust as the old one was full of oil and could not be cleaned up. I purchased a replacement exhaust from Jetex and when Audi quoted me two and a half hours labour to fit it i asked why it would take so long, Julie Morgan could not give me an answer at the time and needed to speak to the technician to find out why it would take so long, i was then told that it was because of the time it would take to fit this up to the turbo.... there was no mention that the car also required a new CAT until i questioned it and low and behold it needed a new one and a cooler too!!
So annoyed at not being given all the information and how long a main dealer were taking i asked to speak to Steve Smith once again. He apologised that the work had not been completed and offered me a loan car from the 11th July. On a number of occasions i have also requested that reception ask customer care to contact me, to date no one has!
As far as i am aware (as its hard to get a straight answer) the car has now had the turbo, cooler, CAT and exhaust fitted but will still not run up as there is oil being sent to the AGR valve.
I have been told by Julie that it now 'needs a new head or head gasket' ??? (at £1400 i suspect its both) as the technician suspects a crack, (no official report has been made or given to me) bringing the total cost of repairs to £4086.26p before VAT, Audi have made a good will gesture which would bring the balance down to £3595.68 but i feel they have not gone for enough. The service and customer care i have received from Bristol Audi is far short of what i would expect from a main dealer in fact it has been appalling, i also find it hard to believe that if these two problems are not linked then why cant the car be started if the first problem has been fixed? The second question i have is - If they are linked and Audi UK are aware of this 'manufacturing' problem with the head on the early 8P 2.0 TDIs then why are they not rectifying it free of charge under the sale of goods act?
I am now writing to you in the hope that, due to the length of time my car has been with Bristol Audi, the poor service i have received and the fact that this is a known fault you will be able to get Audi UK to assist further with the cost of repairs.'
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