Rejection?

[AudiNutta]

You'll struggle to reject it based on the circumstances. Unless you can prove theirs something wrong with the chasis. I think the best thing you can do mate is let them fix it and then sell it when the day comes. Sounds like you've just been very unlucky, it happens unfortunately. It will be fixed more than likely before you need to sell it. If not that's grounds for a rejection. But let them know your intent now before it's too late, both your local dealer and Audi customer services.

It isn't my responsibility to prove the chassis is at fault, it is Audi's job to prove to me that it isn't. If they repair it, I'm not prepared to sell the car privately because when it goes wrong I don't want it coming back on me! I could lose thousands by hanging to trade it in.

The dealer, Audi UK and finance company are all fully informed that I want it rejected.

 

[TYb]

I've been to the supplier, head of business is totally on board and is annoyed I haven't been given an S3 after we have been through this twice before.

He is going to investigate the cause for rejection once the fault has been diagnosed.

Until then, just trying to source any car until they can find me an S3 to swap into if they do.

Yeh get it's frustrating, just meant keep their focus on the main job of rejection rather than searching for an S3.

 

[AudiNutta]

Yeh get it's frustrating, just meant keep their focus on the main job of rejection rather than searching for an S3.

Yes most definitely. Rejection is on hold until the car has been diagnosed.

I spoke to the master technician today who has done all the work on it previously, very nice and professional guy and despite this car being a nightmare for them he was positive about it and didn't agree with me it was a pain for him.

It's easier this time because it's worse, it doesn't do it while moving but when it is sat still too so it can go on a 4-post ramp under load and they can listen around.

I'm waiting for a call back today or tomorrow with their findings if any, at which stage I've been told to get Audi to stand down on repairing it because I can't reject a repaired car apparently (finance company said this). A 24 hour loan in an RS3 tomorrow should help distract me from the upset, fingers crossed.


As far as the S3 search goes now, I've been on the phone for hours and the business manager is dealing with it now. If I don't get a call by 4 to say I can have an S3, I will call up and request whatever Audi I can get until they do find a way to get into an S3.. that's if they do.

 

[Flying Scotsman]

Frankly AudiNutta, you are way too demanding to dealers and Audi with all the issues you have had with your S3. It is always I want lots of free goodies and S3 replacements and now an RS3 loaner.
Just sit down and cool your heels and think clearly. Let them fix the car and give you fair trade in value when your new RS3 arrives. The fair trade in value with allowances for your issues can be arranged between Audi, the dealer and yourself.

 

[Mark_86]

Frankly AudiNutta, you are way too demanding to dealers and Audi with all the issues you have had with your S3. It is always I want lots of free goodies and S3 replacements and now an RS3 loaner.
Just sit down and cool your heels and think clearly. Let them fix the car and give you fair trade in value when your new RS3 arrives. The fair trade in value with allowances for your issues can be arranged between Audi, the dealer and yourself.

@AudiNutta I've got to agree with this mate. When I had all the issues I had on my car (including a new steering rack) I went down the route of rejection. Frankly, couldn't give a rats *** what Audi I got (as long as it was big enough for what I needed). I knew they'd fix the car and it would be okay in the end. I agree it's not good on a brand new car that costs a small fortune but it's not like the dealer or Audi intentionally sell a faulty vehicle - they don't want you coming back anymore than you want to keep visiting them. I get that your paying for a S3 and being in a standard model for a few weeks is a pain when your paying £XYZ per month, but as long as it gets fixed and they see you right afterwards, it really doesn't matter in the grand scheme of things. No one's died.

It's probably not helped by your itch to get into the RS3 (understandable). Like @Flying Scotsman said, just stop and have a think about it. I'd just be making sure the car gets fixed properly and they sort out a very good deal P/X wise to make up for it.

 

[Pook]

Thanks for your input, who ultimately agreed to reject the car? Last time the finance company and dealer were passing the book for weeks.

It's been repaired twice for a steering related fault, this is the third time it's had a steering related fault and is almost definitely one or the other of the original faults.

It was between the head of business at my dealer and Audi UK. The HOB basically needed to get audi UK to accept the rejection so that they could share the 'loss'. Audi UK agreed to it so no hassle. From there I negotiated with the HOB over where I thought i had lost money over the prior months and we came to an amicable agreement.

I have to say in agreement with others, just keep it cool with your Audi garage. I feel I got a good settlement partly because of how I acted with the garage. I was never demanding and I always thought fair. As a loan car at times had to drive an A1, and for a good number of weeks an A3 Etron which I hated. However I never grumbled and saw the bigger picture. It is uber frustrating I know, but as long as I was being looked after I was happy. Best of luck mate.

 

[AudiNutta]

Frankly AudiNutta, you are way too demanding to dealers and Audi with all the issues you have had with your S3. It is always I want lots of free goodies and S3 replacements and now an RS3 loaner.
Just sit down and cool your heels and think clearly. Let them fix the car and give you fair trade in value when your new RS3 arrives. The fair trade in value with allowances for your issues can be arranged between Audi, the dealer and yourself.

I haven't been demanding in this instance, I have been previously and I've learnt my lesson having fallen out with someone at Audi.

I don't want free goodies, I want my car rejected now. I have had an S3 twice previous, I told the Head of Business this morning that I hadn't been offered one and he was disgusted because of all the fuss they kicked up for me before. I'm waiting for a call to say I can't have an S3 to then phone the Mobility team to ask for whatever car they have.

I've been told it by the dealer that I should be expected to be in an S3.

The RS3 loaner is from a totally different dealership and group. The RS3 loaner is because I've bought a car and was promised an extended test drive when I ordered one, no demanding just nudging!

My car will never go into Audi, I'm already short on the settlement figure. Audi will only give me book price and not a penny more.

 

[AudiNutta]

@AudiNutta I've got to agree with this mate. When I had all the issues I had on my car (including a new steering rack) I went down the route of rejection. Frankly, couldn't give a rats *** what Audi I got (as long as it was big enough for what I needed). I knew they'd fix the car and it would be okay in the end. I agree it's not good on a brand new car that costs a small fortune but it's not like the dealer or Audi intentionally sell a faulty vehicle - they don't want you coming back anymore than you want to keep visiting them. I get that your paying for a S3 and being in a standard model for a few weeks is a pain when your paying £XYZ per month, but as long as it gets fixed and they see you right afterwards, it really doesn't matter in the grand scheme of things. No one's died.

It's probably not helped by your itch to get into the RS3 (understandable). Like @Flying Scotsman said, just stop and have a think about it. I'd just be making sure the car gets fixed properly and they sort out a very good deal P/X wise to make up for it.

You say what Audi you had. The first time I was palmed off with a Gold Astra Diesel, horrible car and nowhere near an Audi! I have declined a car to this stage because the car on offer would have been an Astra Diesel! Keep in mind if I reject this car, I could be in it 8 weeks.

Touch wood yours has been fixed and repaired, I'm on my third steering fault that has warranted a recovery and do not drive disclaimer. There is obviously a deeper issue with this car, that goes beyond replacing major components on a quarterly basis.

As I've said, I was going to sell privately but how am I supposed to do that knowing full well the car has failed repeatedly and likely will fail again? Audi are offering me £1500 less than a private buyer, I cannot afford to just take that loss on the chin.. just can't. This is why the car has to be rejected because when it is sold in 3 weeks time, I will be at a major financial disadvantage because of a repeat fault that sees the vehicle unroadworthy for weeks at a time.

There will be no good PX deal because it's spread across different dealers.. the one I bought the RS from is reluctant to go the extra mile and is offering me book price, any other request has left them laughing.

The dealers are being perfect with me, nobody is frustrated.. it's only the dealers that are frustrated with Audi UK and their insurance policies. I am surprised at this, I expected to not be welcomed but they have been incredible all day. I'm being careful what I do having pushed the mark before, I don't want to upset anyone or make life difficult for myself or them.

 

[AudiNutta]

It was between the head of business at my dealer and Audi UK. The HOB basically needed to get audi UK to accept the rejection so that they could share the 'loss'. Audi UK agreed to it so no hassle. From there I negotiated with the HOB over where I thought i had lost money over the prior months and we came to an amicable agreement.

I have to say in agreement with others, just keep it cool with your Audi garage. I feel I got a good settlement partly because of how I acted with the garage. I was never demanding and I always thought fair. As a loan car at times had to drive an A1, and for a good number of weeks an A3 Etron which I hated. However I never grumbled and saw the bigger picture. It is uber frustrating I know, but as long as I was being looked after I was happy. Best of luck mate.

I spoke to the finance company who said to speak to the dealer, the dealer said speak to Audi UK and Audi UK said speak to the finance company.. exact same as 5 months ago! But the dealer I think is going to take charge and once the fault has been diagnosed at the dealer the car is at, the rejection will be pushed but at this stage the dealer told me their primary concern is getting me into the car I should be in.

Thank you!

 

[Bitzieee]

Thank you for not being difficult to the Audi versions of me

 

[4K]

These FL S3's seem like they've had a lot of problems..

 

[AudiNutta]

Thank you for not being difficult to the Audi versions of me

I've been very relaxed with it today, service have been exceptional in the handling of it.

 

[AudiNutta]

These FL S3's seem like they've had a lot of problems..

Let's hope the FL RS3 is different

 

[Bitzieee]

I've been very relaxed with it today, service have been exceptional in the handling of it.

Ohhhh we're always exceptional

 

[AudiNutta]

Ohhhh we're always exceptional

I wish I could confirm that

 

[Jassyo06]

Question for you kid," what outcome would you require if the RS3 didn't exist

 

[AudiNutta]

Question for you kid," what outcome would you require if the RS3 didn't exist

The S3 repaired full and final, if it went wrong again then I'd want it rejected! Tbh, I think I'd still want an end to the issues now.

 

[AudiNutta]

So I've picked up a car, 1.0 Focus

Nice Audi, thanks Audi

 

[Daveotto]

As I've said, I was going to sell privately but how am I supposed to do that knowing full well the car has failed repeatedly and likely will fail again? Audi are offering me £1500 less than a private buyer, I cannot afford to just take that loss on the chin.. just can't. This is why the car has to be rejected because when it is sold in 3 weeks time, I will be at a major financial disadvantage because of a repeat fault that sees the vehicle unroadworthy for weeks at a time.

No doubt you have got a Friday afternoon car but the more I read this thread the more it seems its about the money.

Maybe overstretched with the RS3 order and needing top dollar on a private sale on the S3. Then a fault comes up along with an opportunity.

TBH I would probably try to make the best out of the opportunity but I would focus on letting Audi getting the S3 fixed and then sell it privately or negotiate a more favourable px. If Audi say its fixed and it goes wrong for the new owner it does not come back to you as the car is still under warranty.

If the dealer agrees its a rejection then that's a bonus, would not see the rejection as the minimum to make it all ok again

 

[AudiNutta]

No doubt you have got a Friday afternoon car but the more I read this thread the more it seems its about the money.

Maybe overstretched with the RS3 order and needing top dollar on a private sale on the S3. Then a fault comes up along with an opportunity.

TBH I would probably try to make the best out of the opportunity but I would focus on letting Audi getting the S3 fixed and then sell it privately or negotiate a more favourable px. If Audi say its fixed and it goes wrong for the new owner it does not come back to you as the car is still under warranty.

If the dealer agrees its a rejection then that's a bonus, would not see the rejection as the minimum to make it all ok again

It became about money the minute I realised that I couldn't consciously sell the S3 privately when I know it's a problem car. Ultimately all comes down to money and the prospect of losing another £1500 or so, is not an amount I'm willing to shrug off because of a faulty car that isn't my fault. I won't get top dollar for the S3, I have a difference to pay and I've been planning it for the last 3 months.

I haven't been looking for problems, I was gutted and in bits on the way back from ADI that it has quite possibly ended this way for the S3. I don't want this hassle, I don't need this hassle and don't have time for it.. I'm working ridiculous amounts of overtime for the requirements of the business. I've had work on the phone today asking why I haven't been in and that's the last thing I need.

I would happily negotiate a stronger PX from Audi, but Audi aren't just going to put cash into a car deal to keep me content.

If Audi say it's a rejection, happy days! If it isn't then I guess I'm losing another £1500, great

 

[KenL]

You need to drive this and not leave it to Audi to say "it's a rejection".

It is up to you to reject the car and your contract is with the dealer.

However, if the car is currently being repaired I don't think you have a case.

Any lawyers on here?

 

[Daveotto]

If it isn't then I guess I'm losing another £1500, great

Sorry but really dont understand your logic, If the car gets fixed where are you loosing another £1500. Surely if its fixed and still under Audi warranty it will command the same private sale price it had before the most recent fault.

 

[Daveotto]

I haven't been looking for problems, I was gutted and in bits on the way back from ADI that it has quite possibly ended this way for the S3. I don't want this hassle

Don't doubt that you were gutted when the car went "bang" again, but you saw the opportunity!!!

 

[Daveotto]

I haven't been looking for problems, I was gutted and in bits on the way back from ADI that it has quite possibly ended this way for the S3. I don't want this hassle

Don't doubt that you were gutted when the car went "bang" again, but you saw the opportunity!!!

 

[MattSedg]

If you're concerned with somebody privately buying your problem car and, well, running into more problems then yes I understand that, but...the same would happen to the same fella who stumbles upon this nice Nano number in the Audi forecourt, the way Audi probably see it is that it is now repaired andit still has plenty of warranty left.....
I do get where you're coming from though, and feel for you with all the problems you've had.

 

[AudiNutta]

Sorry but really dont understand your logic, If the car gets fixed where are you loosing another £1500. Surely if its fixed and still under Audi warranty it will command the same private sale price it had before the most recent fault.

Because I refuse to sell the car to a private individual, when that private individual finds out from Audi it's spent several weeks of its life in the workshop I'm sure they would be pretty f'ed off.

Audi are offering £1500 less than my private sale.

 

[AudiNutta]

If you're concerned with somebody privately buying your problem car and, well, running into more problems then yes I understand that, but...the same would happen to the same fella who stumbles upon this nice Nano number in the Audi forecourt, the way Audi probably see it is that it is now repaired andit still has plenty of warranty left.....
I do get where you're coming from though, and feel for you with all the problems you've had.

But that person would have bought the car from Audi, I'm not likely to get an angry individual knocking on my door for selling a dud car to them. At the end of the day, you don't know who I could be selling the car to?

The car been a quarterly recurring problem the last 7 months, I won't knowingly rip someone off.

This is the thing, Audi say that I have a warranty and so what if I'm replacing wheel bearings once every couple of months.

I've just heard by a source from A DIFFERENT dealer to the one the car is at that they have found a fault and ordered parts. Totally disappointed with this, I expressed importance of telling me once the car has been diagnosed to pass onto Audi UK and they never contacted me. I don't think they should be initiating repair on my car without me giving permission, it went in for diagnosis and this is what I told them.

The finance company told me refuse all repairs until a decision on rejection has been made.


I give up

 

[The Kendragon]

So I've picked up a car, 1.0 Focus

Nice Audi, thanks Audi

Could be worse, you could've been given a loan Audi and then crashed it

 

[AudiNutta]

Could be worse, you could've been given a loan Audi and then crashed it

True, lmao!!

Anyway, I have the enjoyment tomorrow of driving it over the bridge to park it up for 24 hours and take the keys to an RS3

The Focus only had 9 miles on the clock!! Brand new

 

[Flying Scotsman]

I still do not understand how you did not notice a missing lug bolt on your wing arm alloy wheel and the fact that you are not negotiating a fair deal on the trade in value of the repaired S3 with the dealer you ordered the RS3 and with Audi with allowances for the issues you have had and based on the vehicle in it's present body, paintwork condition. That value would of course change if it is returned at handover with any damage not previously noted.
You get to keep your present car until the handover and not have to deal with selling the car privately without any qualms as to is this a lemon car to the buyer.
Let's face facts you were going to drive this S3 up to Scotland and flog it there with you knowing the previous steering rack issue, plus the other issues you have had and that did not seem to bother you then. Selling a car privately can be "pita"..no shows etc. or you drive to Scotland and the prospective buyer beats you down on the selling price and you have a booked return passage.
Seriously sit down and think this through and negotiate a fair deal with the RS3 dealer and Audi.

 

[AudiNutta]

I still do not understand how you did not notice a missing lug bolt on your wing arm alloy wheel and the fact that you are not negotiating a fair deal on the trade in value of the repaired S3 with the dealer you ordered the RS3 and with Audi with allowances for the issues you have had and based on the vehicle in it's present body, paintwork condition. That value would of course change if it is returned at handover with any damage not previously noted.
You get to keep your present car until the handover and not have to deal with selling the car privately without any qualms as to is this a lemon car to the buyer.
Let's face facts you were going to drive this S3 up to Scotland and flog it there with you knowing the previous steering rack issue, plus the other issues you have had and that did not seem to bother you then. Selling a car privately can be "pita"..no shows etc. or you drive to Scotland and the prospective buyer beats you down on the selling price and you have a booked return passage.
Seriously sit down and think this through and negotiate a fair deal with the RS3 dealer and Audi.

The dealer selling me the RS3 is in England, they have absolutely no involvement with the S3 or any of the issues. I have tried to negotiate a better PX, they will only give me the maximum book price and that's that, my car is immaculate too.

The bolt I didn't notice because I didn't check. I was out driving at night, close to home the car started banging when the gearbox disengaged at 12mph. Driveshaft? Sounds like it! Based on the previous two issues with clunking on the front end, I called Roadside Assistance expecting a similar fault. He didn't check the wheel bolts, it was only by chance he glanced at them. He did an in-depth check all underneath the car, then when he went to move the wheel.. he saw it! So for a trained mechanic to not think about wheel nuts after hearing the noise, I don't think it's that big of a deal I didn't. You have to think of all the previous issues I've had, I am just going to think of that. If I had a banging 100% of the time then you'd check wheels, but when it bangs coming to a slow the instant the gearbox disengages, you don't think do I have all wheel bolts?

I wasn't bothered selling it privately before because the car has been perfect since April and through the last 5000 miles. I thought the issues had been resolved, but now I know they definitely aren't I'm not too comfortable.

I'd love the ease of just handing my car over to Audi, but they will not give me the right price for it. The buyer from Scotland has also offered to collect the car, that was his original intention but I've not been to Scotland and I said if we negotiate travel costs paid by him and a little more I will look at driving it up having been paid a deposit for the car.

 

[Bitzieee]

I wish I could confirm that

Buy a Volkswagen then!

 

[Jimbbobw1977]

True, lmao!!

Anyway, I have the enjoyment tomorrow of driving it over the bridge to park it up for 24 hours and take the keys to an RS3

The Focus only had 9 miles on the clock!! Brand new

Enjoy the 3cyl thrum sounding like a mini 911 and some steering feel

 

[AudiNutta]

Enjoy the 3cyl thrum sounding like a mini 911 and some steering feel

Funnily enough, when I inched off in first gear I said to my girlfriend "that's a familiar sound". The thrum of a 3-cylinder, the EcoBoosts are great. I had an EcoBoost Fiesta, but the 125ps engine in a Focus is a little underpowered. I've not driven it hard though, kept it under 4000rpm, seems a shame to drive a new car hard.

 

[AudiNutta]

So, Audi have ordered "Stretch Bolts" for the steering rack, which they have said will fix the problem.

With that fix and a good explanation of why it's happened, I will have the car back.

 

[Bitzieee]

So, Audi have ordered "Stretch Bolts" for the steering rack, which they have said will fix the problem.

With that fix and a good explanation of why it's happened, I will have the car back.

Stretch bolts 'should' be replaced whenever taken out. Wonder if they did? Also wonder how they managed to NOT if they didnt

 

[DrEskimo]

You could get lucky, but having just sold my S5 I can tell you the market is difficult, and I wouldnt place a lot of hope in getting that extra £1,500.

Like you I wanted to maximise the return on it, and Audi were only offering to break even on the finance if I bought another car from them (basically just eating into my discount, although the discount was very high). Since I didn't want another car I looked at WBAC and they were £1k less than finance owed.

Tried putting it at a local garage for a sale or return and didn't get a single bit of interest.

Finally tried a website called Tootle, and after offers lower or around the WBAC valuation, a dealer contacted me and happened to have a customer looking for a blue A5. Managed to sell it to this dealer for £500 more than the finance owed, but I had hoped for as much as you, around £1500.

I'm sure it's possible, but with finance involved I think finding a private buyer on such a new car (where they can get discounts and finance on a brand new one) is nothing short of tricky....

 

[AudiNutta]

Stretch bolts 'should' be replaced whenever taken out. Wonder if they did? Also wonder how they managed to NOT if they didnt

So, more clarification! But I can't make any sense of this or how it's going to fix it, even if I am an engineer.

So the shear bolts were tight, they were slackened to diagnose the noise which was found to be from the steering rack. They have ordered the shear bolts to replace them having been removed.

So let me clarify, they have removed bolts that were tight.. have ordered new ones which they are going to tighten in the correct order.

The steering rack was replaced 7000 miles ago, if the bolts had been installed wrong they would have caused a problem long before now.

So Audi have removed tight bolts, to order new ones to replace the tight bolts... sounds good

 

[Bitzieee]

So, more clarification! But I can't make any sense of this or how it's going to fix it, even if I am an engineer.

So the shear bolts were tight, they were slackened to diagnose the noise which was found to be from the steering rack. They have ordered the shear bolts to replace them having been removed.

So let me clarify, they have removed bolts that were tight.. have ordered new ones which they are going to tighten in the correct order.

The steering rack was replaced 7000 miles ago, if the bolts had been installed wrong they would have caused a problem long before now.

So Audi have removed tight bolts, to order new ones to replace the tight bolts... sounds good

Ask them why five times and you'll get to the bottom of it.


Sent from my iPhone using Tapatalk

 

[AudiNutta]

Ask them why five times and you'll get to the bottom of it.


Sent from my iPhone using Tapatalk

I am trying, but at the moment communicating over email which in a why is best to have a record but it is slow.

If the bolts were slack, fine.. but they weren't. If they were put in wrong 7000 miles ago, it would have caused an issue then.

To remove tight bolts, then replace them and expect the problem to be solved sounds madness to me but it won't be the first time I've been proven wrong.

Can you see the parts diagrams of an S3? Or a Golf R even? Can you see where the shear bolts are located on the steering rack assembly for me please? They have yet to tell me exactly where they have come from.