Update,
A delay in responding here but here is the status. I will now be writing to Audi with the letter below. As for who am I referring to, Audi west London, their flag ship dealership. It may not be Audi, but from my point of view it is as it has Audi all over it, it says Audi west London, and they answer as Audi and everything about it, is Audi. If they are technically not Audi and some other limited company, they are at least representing Audi.
Here is my letter
"
Dear Audi,
I write in relation to a recent events that have destroyed my confidence in the Audi service centres and in particular raised deep concerns over the safety of an service at an Audi garage / dealership.
I will summarise the best I can the events that have occurred.
In Aug 2013 I took my Audi (NUMBER PLATE) for a service at your Audi West London service centre. Generally the service and experience is good, although I do actually remember the Wi-Fi being down at the time.
The service was complete and all seemed well. However a few days after the service a warning light came on which I later learnt was to indicate the that brake pads had worn. The service had indicated that the brake pads on my car were fine and did not need replacing.
Concerned I contacted Audi west London, they checked records and confirmed that my break pads were fine as the recent service showed that. However still concerned I arranged with Audi West London for my car to be looked at to ensure all was fine.
This was done soon after and my car was inspected while I waited at Audi West London, and as normal I was treated well.
When they had finished inspecting my car, I was informed that my car breaks were OK, and the likely fault with a faulty break warning light sensor and I was given an hourly rate to fully diagnose the fault with the break pad sensor.
Feeling safe that there was not an issue with the car breaks I carried on, living with the warning light on my dashboard as I did not see the justification in spending just to fix a warning light.
More recently, I had a minor issue with my glove box handle which I took to a local garage to get fix as a minor fault (Audi quoted close to £400 to replace the entire glove box saying a specific repair was not possible). While at the garage I asked if he could check the connection on my break pad warning lights due to the warning light being on.
To my horror he revealed that my front brake pads were completely worn and in need of replacement. The garage was able to identify this simply by removing the wheels and examining the brake pads. On replacement of the brake pads, the warning light âproblemâ was immediately resolved.
So quite simply the break warning light was on because my brake pads needed replacement, and despite a major Audi service which reported them being fine, and a subsequent revisit, to investigate why the warning light was on, Audi failed to identify a rudimentary basic issue with my Audi car which should have been spotted as part of a basic service.
This leaves me deeply concerned about what else has been missed, and left me thinking, what is the point of going to Audi for a service, other than to get a cup of tea and obtain an official stamp in the log book.
I expect this matter to be treated with the utmost seriousness as Iâm sure the non-replacement of brake pads is a important matter.
I anticipate your prompt response.
Kind regards
"
Anyone know the best person to write to?