Long story short, decided to get my wheels refurbished, negotiated a price, they came collected them 'refurbished' them & bought them back. This is where the problems started...
When they were taken away I was told that the finish I wanted could be difficult to achieve, however having seen pictiures of previous jobs of the same colour (nearest to standard they did) I was happy if they came back 99% perfect. The wheels were to be stripped, blasted, powder coated, & then wet painted on top.
When the wheel have come back I'd barely say they were a 60% job let alone 90%, corrosion not fully taken out of the wheels (even though it was quite minor), the silver top coat was varying degrees of orange peel & 'siliconed' in places, the lacquer has bits of crud & even hairs in it! basically worse than mobile 'bodge jobs' I've had done in the past.
When I pointed this out I was told:
THEM: What did you expect, they're old wheels.
ME: I expected better than this, otherwise whats the point in refurbing them?
THEM: The imperfections in the top paint were due to the corrosion in the wheels.
ME: The same corrosion you supposedly removed by dipping then blasting the wheels before powdercoat & paint?
THEM: The marks (pointing at the silicons) were caused by the corrosion.
ME: Actually they're caused by not degreasing the wheel before spraying the wet coat, also how do you explain the lumps of crud I can see & feel with my fingers & the hairs in the lacquer too?
THEM: Traders would be happy with that.
ME: I'm not a trader, its my car to keep. Not tosh over & get rid of.
THEM: Do you know what you're talking about?
ME: Yes, Im trained as a sprayer & I've done powder coating before, hence me knowing what I'm looking at.
THEM: Are you taking them or not, I'm busy & haven't got time to waste!
I then go to look a couple of the wheels again, & when my back is turned they unload the other pair of wheels, get in the van & shout at me 'Keep 'em if you think you can do a better f**cking job in your shed, dont bother f**cking contacting us again', & then they drove off!
I hadn't even paid for them, been given the option to re-do them, or negotiate the price based on the work done!
Obviously under the circumstances I'm not happy with the work, & I certainly dont want them touching them again after everything thats happened. However I'm wondering where this leaves me with regards to paying, I haven't paid anything so far & they were the ones that drove off without taking anything, but I dont want any come-backs either!
What would you do?
Below are some pics taken on a **** camera phone of some of the marks on one wheel (which actually makes them look a 1000 x better than they are)...
When they were taken away I was told that the finish I wanted could be difficult to achieve, however having seen pictiures of previous jobs of the same colour (nearest to standard they did) I was happy if they came back 99% perfect. The wheels were to be stripped, blasted, powder coated, & then wet painted on top.
When the wheel have come back I'd barely say they were a 60% job let alone 90%, corrosion not fully taken out of the wheels (even though it was quite minor), the silver top coat was varying degrees of orange peel & 'siliconed' in places, the lacquer has bits of crud & even hairs in it! basically worse than mobile 'bodge jobs' I've had done in the past.
When I pointed this out I was told:
THEM: What did you expect, they're old wheels.
ME: I expected better than this, otherwise whats the point in refurbing them?
THEM: The imperfections in the top paint were due to the corrosion in the wheels.
ME: The same corrosion you supposedly removed by dipping then blasting the wheels before powdercoat & paint?
THEM: The marks (pointing at the silicons) were caused by the corrosion.
ME: Actually they're caused by not degreasing the wheel before spraying the wet coat, also how do you explain the lumps of crud I can see & feel with my fingers & the hairs in the lacquer too?
THEM: Traders would be happy with that.
ME: I'm not a trader, its my car to keep. Not tosh over & get rid of.
THEM: Do you know what you're talking about?
ME: Yes, Im trained as a sprayer & I've done powder coating before, hence me knowing what I'm looking at.
THEM: Are you taking them or not, I'm busy & haven't got time to waste!
I then go to look a couple of the wheels again, & when my back is turned they unload the other pair of wheels, get in the van & shout at me 'Keep 'em if you think you can do a better f**cking job in your shed, dont bother f**cking contacting us again', & then they drove off!
I hadn't even paid for them, been given the option to re-do them, or negotiate the price based on the work done!
Obviously under the circumstances I'm not happy with the work, & I certainly dont want them touching them again after everything thats happened. However I'm wondering where this leaves me with regards to paying, I haven't paid anything so far & they were the ones that drove off without taking anything, but I dont want any come-backs either!
What would you do?
Below are some pics taken on a **** camera phone of some of the marks on one wheel (which actually makes them look a 1000 x better than they are)...
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