An update!
It's cold and wet and miserable, but I've still been cleaning the car three times a week haha!
Soooo I was booked into Audi for the coilpack recall; I thought it was easy and I would turn up and have a cup of coffee and then half an hour later I would get my car back with four new coilpacks. How wrong was I.
First of all the reason I was booked in for the coil pack recall was because a coil pack went down and I phoned Audi to get a price and they mentioned I was due the recall, they told me I would have to wait 14 days to be booked in. So I borrowed a coil pack of Phil and drove around with it, until another coil pack went down and then I borrowed ANOTHER coil pack off Phil.
So I went into Audi and was greeted by the snotty receptionist with a clipboard thrust in my face asking me to write down every detail about my car, mileage, condition, any valuables etc. She went out and cross checked it and took the keys. All very abrupt and rude.
Service manager comes out half an hour later and says that because my vehicle had been so extensively modified the "warranty" work wasn't going to be honored and I was told to get on my way. I asked the service manager to explain why my modifications would put the coil packs under any extra stress or strain and for him to justify why my vehicle wasn't work for the recall.
He couldn't because he was a total muppet, so they agreed to do the work.
Half an hour later the service manager talks to the receptionist and then goes off to deal with another customer, the receptionst comes back, "we can't do the work in full because two of the coil packs are not original so we cannot do all four."
I explained that the two original coil packs were on the drivers seat and this had been explained to the receptionist. So she goes off to relay this information to the service manager, and told him that I wanted to keep the original recall items. Fail!
Then the warranty manager made a comment to the customer he was with and rolled his eyes, instantly looking very embarrassed when he realised I was looking right at him, and I was neither deaf or blind.
Service manager tells me it takes half an hour to swap the coil packs and I will need to pay 0.5 hours labor at £75 an hour. So I asked him to step out to the car so I cold ask him about the work. The car hadn't moved from the customer parking bay I had left it in. I don't think he was expecting me to open the bonnet and swap both coil packs within 20 seconds and simply hand him the keys back and say "that's what I think of your thirty minutes labor." I placed the coil packs on the drivers seat and walked off.
Another half an hour later the receptionist comes back, the work was completed. I got into the car and only one of the coil packs was in the center console.
I was a bit ****ed off, but at this point I was an hour and a half late for work due to their incompetence so I thanked them and left with my four new coil packs.
I got back to work and decided to just pop the bonnet to see the difference between the old and new coil packs; I was greeted by this -
Heroic work Plymouth Audi; you have truly excelled yourself in quality of workmanship and courtesy.
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On the plus side, the new coil packs have improved my fuel economy by roughly 10% as well as the car being much smoother on part throttle with a much more stable idle. So yey for that
