^^^Took me about 2-3 weeks to get a response and eventually got a call from a lady at Audi UK who said she was dealing with any e-mails regarding this issue.
Had to give them lots of details and she has opened an enquiry case for me.
Her details are at my work and I will not going back in until Monday. Drop me a PM and I will give you her name, number and extension.
My case is still being investigated further by the way.
Alex
send an e-mail to chelsey allot at Audi uk.She is senior case manager and mention this forum.Be polite and good luckHi Guys, i also have the rust problem and they are offering 70% tops to cover the cost of the damage, think it worked out that i would have to spend around 350 myself to get this problem fixed. I have called Audi UK, and they are unwilling to budge. Does anyone have anymore suggestions in tackling this very annoying problem. Such a shame for a car which should be so well built to have some a common problem. Can anyone suggest what i could do next? Maybe some cold hard facts that i could suggest?
Thanks guys, doing a sterling job
I took mine in to Aberdeen Audi's bodyshop (John Clark) this morning to have the bubbling at the bottom of the driver's door evaluated.
I also asked about the patch of rust on the corner of the tailgate.
Door - the guy didn't say much but took a reading of the paint thickness and some photos and said he'd send it off on Monday.
Tailgate - he said not a chance this would be covered by the warranty as it had flaked and the warranty for flaking is 3 years (?), also that it looked like the paint had been knocked. He said he'd give me a quote to sort it but i'd be expensive!
So... i'll have to wait and see what happens.
Have you had any response from John Clark yet? I am going up at lunch time today to have my car assessed by a guy called Phil at their bodyshop in Greenwell Road.
I'll give them one more week to contact me, then i'll email Chelsey Allott and see what happens.
My 2000 A3 is going in to be assessed by Aberdeen Audi at lunch time today. I'm not expecting a satisfactory result though as Aberdeen Audi think that they are untouchable due to the sheer volume of Audi's that are on the road in this area.
A colleague of mine went to buy an A1 recently and tried to haggle a bit with the salesman who promptly told her that there was no deal to be had as Audi's sell themselves in Aberdeen and he didn't have to sell to her as someone else would snap it up within hours. If you see the number of Audi's on the road up here, I would tend to agree with the salesman.
Your thoughts on the below chaps?
Hello Mr Nutting
Thank you for your email please accept my apologies in the time it has taken to respond.
After investigating your case with Catherine at Parklands Audi , the initial contribution of 70% will be Final. The reason for this is due to the fact that the repair needed is a paintwork defect rather than corrosion, as you are aware paintwork warranty is only for a period of three years which has now expired. However we are offering 70% to assist our loyal customer's with the repair cost.
I appreciate this may not be the response you was hoping for.
Kind regards
Chelsey Allott
Customer Relations Manager
Almost The exact same response I have just received! So I sent her a picture of a rusty door and asked her to confirm that it was a paintwork defect rather than corrosion. I'll add the pic in a sec
Yeah, because that's not rust at all. Not even a little bit..... lol.