Ok where do i start...... i have a 2000 Audi S3 i have owned it for 4 weeks. the car was due a service, a straight forward oil and filter n the obvious checks. I thought id take it to the "experts." So its near the end of the day im expecting a call from Audi Stockport telling me my cars ready.... Well i got a call but to tell me they had crashed it into a post!!!!! WTF
They assured me everything was in place and i would have no disruption of my regular week. so i wasnt happy but felt they had everything sorted... when picking up the courtesy car i was shocked they had a 2010 Audi A5 S-Line for me only 700 miles on the clock wow now i had forgot all about the crash. So i busted about in my new car luvin it
now the bad bits.... after the oil n filter change i checked my oil, it was only 3/4 full, my window wouldnt go up and there was a strange clicking from the crash point... i informed the dealer and he told me not to worry all will be fixed to "Audi Standard"
two weeks later i was called back 2days later than they said with no update calls like they promised telling me they want the car back. i told them i cant till weekend due to work commitments! there responce was" its costing us lots of money we'll give you one more day insurance n thats it! Not Happy
After being rushed back to collect the car i arrived to see my car with a new bumper n light, on closer inspection i found the following
1. overspray all over the car
2. A paint run ( from when fixing the bubble on the roof rails)
3. side repeater hanging out
4. window not fixed
5. clicking noise still there
6. bumper trim not fitted properly
7. light still pushed back abit
8. trim under light reused even thought its scratched and chipped
all this and i was told it had been quality checked bahahahaha yeh right
So i spent my day at stockport audi arguing after 4.5 hours they finally gave in by giving me a litre of oil for what i had to finish the oil service with and all the problems fixed the following wednesday. now were starting to get some where.....
Upon starting the car i noticed a rattle i believed this was the vibration of the plastic engine cover 2 days later the noise is alot louder so i phone audi. they send a technician to check it out n drive back for fixing. i got told the car would be 24hrs...
the next day the various problems had been fixed but it had still now been to the body shop and i was now being told they cant hear a noise from the back and the engine noise is a tensioner/ oil pressure regulator this costs ruff fiqure £550 to fix! they believed thery had done nothing wrong and were not willing to fix it....
i rang around various audi garages and they all said if there wasnt enough oil and the car was took to hight revs it could put ware on the part..
i also checked my service history and both tensioner's had been replaced 20,000 miles ago, these are meant to last 70-80,000 but to make sure i rang the garage it was done at and they confirmed the work had been carried out..
audi now have my var and what was 24hrs is now 7 days they will have my car and they wernt gonna sort me a courtesy car until i lost my tempar with them....
DO I HAVE A LEG TO STAND ON PLEASE HELP GUYS............. sorry about the waffle but this has been my first audi customer service experience is this a one off or....
They assured me everything was in place and i would have no disruption of my regular week. so i wasnt happy but felt they had everything sorted... when picking up the courtesy car i was shocked they had a 2010 Audi A5 S-Line for me only 700 miles on the clock wow now i had forgot all about the crash. So i busted about in my new car luvin it
now the bad bits.... after the oil n filter change i checked my oil, it was only 3/4 full, my window wouldnt go up and there was a strange clicking from the crash point... i informed the dealer and he told me not to worry all will be fixed to "Audi Standard"
two weeks later i was called back 2days later than they said with no update calls like they promised telling me they want the car back. i told them i cant till weekend due to work commitments! there responce was" its costing us lots of money we'll give you one more day insurance n thats it! Not Happy
After being rushed back to collect the car i arrived to see my car with a new bumper n light, on closer inspection i found the following
1. overspray all over the car
2. A paint run ( from when fixing the bubble on the roof rails)
3. side repeater hanging out
4. window not fixed
5. clicking noise still there
6. bumper trim not fitted properly
7. light still pushed back abit
8. trim under light reused even thought its scratched and chipped
all this and i was told it had been quality checked bahahahaha yeh right
So i spent my day at stockport audi arguing after 4.5 hours they finally gave in by giving me a litre of oil for what i had to finish the oil service with and all the problems fixed the following wednesday. now were starting to get some where.....
Upon starting the car i noticed a rattle i believed this was the vibration of the plastic engine cover 2 days later the noise is alot louder so i phone audi. they send a technician to check it out n drive back for fixing. i got told the car would be 24hrs...
the next day the various problems had been fixed but it had still now been to the body shop and i was now being told they cant hear a noise from the back and the engine noise is a tensioner/ oil pressure regulator this costs ruff fiqure £550 to fix! they believed thery had done nothing wrong and were not willing to fix it....
i rang around various audi garages and they all said if there wasnt enough oil and the car was took to hight revs it could put ware on the part..
i also checked my service history and both tensioner's had been replaced 20,000 miles ago, these are meant to last 70-80,000 but to make sure i rang the garage it was done at and they confirmed the work had been carried out..
audi now have my var and what was 24hrs is now 7 days they will have my car and they wernt gonna sort me a courtesy car until i lost my tempar with them....
DO I HAVE A LEG TO STAND ON PLEASE HELP GUYS............. sorry about the waffle but this has been my first audi customer service experience is this a one off or....
my service report only reported they had found a few worn bushes NO clicking No engine troubles... thanks for the reply my next step is my local paper cos the customer service has been a joke they told me today to directly deal with the bodyshop myself for a car as they were busy
