As the web page tells you where you registered, you are supposed to test and verify that you can access all the modules before you buy/register. Obviously, you didn't take the time to read that and do it.
Here are some other questions intended to narrow the possible reasons for the software not to access the modules:
Got an after market radio?
Did you try accessing the modules one at a time or only through an autoscan?
What year is a 53 plate and/or what are the 7&8 characters of the VIN number?
You sure the wire you have supports both Klines?