
Originally Posted by
bearthebruce
To TallPaul: Ross-Tech is comitted to helping people use our products. Frankly, most of us spend our "free" time supporting these forums. There are so many threads dealing with the subject of aftermarket cables that it gets old for us. But you may have a point. We do tend to act "pissy" when being asked the same questions over and over and over. The aftermarket cables are "cheap" for a reason. They do not put the hardware needed for reliable communications in their cables. Then, they do nothing to support their customers. So, yeah, Ross-Tech grows weary of loosing business to these guys and still being expected to lend a hand when they don't work. Perhaps you can understand the frustration.
Uwe, the owner of Ross-Tech and creator of VAG-COM, is indeed a patient man and loves to offer support and help. Thanks for the kind words said about him and the product.
-Bruce-
Director of Operations
Ross-Tech, LLC
Bruce@ Ross-Tech.com