The only thing I can suggest is that you check your internet settings.
Go to tools/internet options/advanced and scroll down to the multmedia settings to see whether you've got animations enabled on your web browers. Other than that go down to the bottom of this page and look under 'addtional options' to see whether the 'disable smilies in text' box is enabled (as suggested by lottie), 'd check the latter first!
Other than that I can't help really without sending you round a wild goose chase and screwing up your computer at the same time. Contact admin to see whether they can assist!?
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