A4 B7 sat nav issue

[OllyT]

Hey guys,
new member and just looking for a bit of advice.
This is also posted in the A4 B7 section.

recently my sat nav has stopped working.
I put the cd in and it says that it will " not recognise the cd" or "cd improperly inserted"
if I put an audio cd in the drive then it works fine, only seems to play up with the sat nav CD.
I have tried it with both satnav CD's and the same thing happens every time.
I don't know what causes the issue so any help would be appreciated.

Thanks

OllyT

 

[NHN]

Welcome to the site.

You say CD's, do you mean dvd, do you have the rns-e head unit fitted?

 

[OllyT]

Yeah in pretty sure its the rnse unit. From what i can tell from the pictures in the site.
It will play audio cd's but will not recognise the sat nav dvd's

 

[NHN]

Usually I clean the laser head & see if that fixes, otherwise its a new laser/drive, but tbh if it is the drive/laser, with the cost of me repairing, clients have opted just to upgrade to the newer version on a part ex of existing faulty unit.

 

[jetskijimmy]

Usually I clean the laser head & see if that fixes, otherwise its a new laser/drive, but tbh if it is the drive/laser, with the cost of me repairing, clients have opted just to upgrade to the newer version on a part ex of existing faulty unit.

Hi I've got a similar issue ! Tried inserting CD, get a message saying something like can't read the disk, also the disk wouldn't come out and twice the whole unit froze nothing would work. The unit is now only used as a radio.

Have you come across this behaviour before ? I'm well gutted paid £400 few months later and all this !!!

Appreciate your opinion

Thanks James

 

[NHN]

As advised, laser may need cleaning, laser maybe faulty or the drive itself, you need to pop the lid of & clean it directly, if no good, then consider a new drive or upgrade to the newer unit.