Please insert navigation medium

d1986

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Hello

S3 sportback 60 plate, owned from new

The satnav has been fine up until recently. I type in destination address, and everything is fine for 20 minutes or so then it suddenly cuts out.

On the screen it displays the message 'Please insert navigation medium' even though the dvd is already inserted.

Also on the little screen on the dash it says 'inset sat nav dvd'.

Why is this happening?

At first i though it was because the weather has been extremely hot recently, but then it did it again while i was driving at about 1am.

Thanks a lot in advance
 
Remove dvd, give it a wipe with a cloth, used for say glasses which are soft & wont scratch, then reinsert, I assume the nav was from factory or retrofitted?