Self Confessed Nightmare!
wtf, is this all through BT?
I work for a telecoms company and cannot understand a few of the stories ive read about BT recently, well, actually, i can lol.
However, you moved into a house and there was a line there owned by another SP (service provider) and although you don't know who's name it is in, or who it belongs too, BT have let you transfer it over to them??!!
As long as the transfers sucessfully it should take 10 working days for them to move the line to BT, 3-4 days to get any 'tags' removed, and then 5 days for the ADSL to go live.
'Tags' I personally would relate to ADSL, not the line, which would mean the line is broadband enabled, so why the hell are they disabling the line to apply the broadband??!!!
"If you always do what you've always done, you'll always get what you've always got"