Last friday 27th september, i gave my PAC to EE. I had been on virgin, but change of situation in my first job forced me to get an EE contract for conference calling. My EE number was contract that started as t mobile, and as they didnt do conference calling despite telling me they did on the phone.
I didnt intend on porting the number from virgin, but the adismal service they were giving me i decided to port it out and cancel the contract (extended dsr were allowed).
So before porting i asked the questions 'how long will my number have no service, and when will this happen'.
I was assured a maximum of 4 hours loss of service to be completed within 24 hours. Monday came and both temporary EE number and virgin number still working. Called EE they said it was virgins delay. Called virgin they said my sim card was incorrect and this caused a problem. Called EE '24 hours it will be done.'
My main job relies on me connecting to online databases and handing out my number so i thought it best i stay at home and not put on new business untill the switch was done. no point in a 500 mile round trip to lose signal and get no work done right?
Tuesday i was told 24 hours
wednesday i was told 24 hours
Thursday i connected a second EE line for the new phone and high data allowance, also with a veiw to a business and personal number contract.
Thursday 1pm i lose service on virgin number. 4pm im assured by ee the swap will go through by midnight.
Today , 4pm, EE tells me theres a 24-48 hour delay, maybe tuesday before my number is switched back on, if its not lost indefinately.
Now im pretty shafted, my number of 5 years, used for both my business's where i rely on incoming calls to make money, is constantly giving the engaged tone. The EE accounts are both business accounts. My potential loss of earnings could be anything, completely unable to predict if im honest. Friday is my busiest day, and theres a good chance all those with my number will throw it away after a couple days of engaged/dc tone.
OFCOM cant help other than log a complaint, EE are not taking any complaint seriously ad laughing off the potential claim for loss of business.
I cant even cancel the whole number port, apparently thats not possible.
iphone5s for sale :D (twice thrown at the wall in anger)
Rant over, happy friday!!