Ordered Coilovers (end of june) from them to replace some broken springs on my a3 8l seeing as the website said most orders are delivered within 2 - 3 workings days.
a week later i call them... "they haven't been delivered from our supplier yet, will be in the warehouse on the 15th (2 weeks after the 2-3 working days) and with you on the 16th"
i call again today (18th)... "they haven't been delivered by our supplier yet, they should be with us within 10 - 11 days"
brilliant. i left myself a 3 week time frame to get my car through the MOT and still managed to not get the car to a passable state in time. Never ordering from them again. they haven't given me a single update on my order either, i've been the one calling them all the time. poor customer service.