Thread: virgin media

well what can i say apart from they are a true joke ive not had internet for two and a half weeks everytime i phoned them they kept on saying different things like twice i had the modem is nackered and twice i had there is a problem in my area but no one could tell me when it would be fixed finally anyway today it was finaly sorted out and it turned out it was the modem like i said it was from day 1 as it was a very old one , i am truely dicussed with there customer service as soon as i can im going to another service
rant over

Thought it was just me, VM has been shyte for the last 3 weeks, since the introduction of the VM Hub. Us 10meg users seems to get a bandwidth drop, since the 10meg is not guaranteed, it's a maximum speed we can get at any one time!

£4 quid extra a month for 30meg uncapped though, or £48 extra annually, it all soon adds up!

haha no i can tell you loads of people are really p'ed off with virgin infact i know for a fact loads are leaving because of the service's and customer service are so shocking most going to talk talk or sky they are loseing people everyday lol and now i can see why

Well if they're going to talktalk, then I think its a case of 'out the frying pan into the fire'

Oooh dear..I think talk talk are not much better although the persistent lady kept on calling me from India telling me they have won awards and I should have them.

I think people have different experiences with different providers. I wouldn't go near TalkTalk, but Sky was ok and I'm with o2 for broadband now and they've been spot on.

I had O2 and now on Sky,O2 were charging me more money for less of a service

They are all good until they start playing up, and then they are all sh*te!

At work we paid over £200 per month for a business connection from a "specialist" ISP, and even they were crap as soon as there was a problem.

Perhaps we should set up 'ASN Broadband'

I am really happy with Virgin broadband compared to my previous two, Talktalk and BT.

It hasn't gone wrong yet though, so I might take a different view if it does.

its not so much the actual broadband its the customer services are really bad spoke to a good few different people when ever i phoned and they all didnt have a clue what was going on that to me says it all

Talktalk are Sh!te, Moved fom BT to TT and I was three weeks with either no internet or modem speeds, went back to BT and all is was well again with my connection. Also TT now top the complaints list BBC News - TalkTalk tops UK complaints list

Yeah, TalkTalk was terrible, the connection was so slow and nowhere near the advertised speed. And it didn't matter how many times I spoke to them, it stayed useless and most evenings was unusable.

They were cheap. But you get what you pay for.

I'm with Virgin and apart from a few niggles (which turned into a bit of a ball ache to sort) they've been ok. I would certainly rather stick my genitals in a blender than go near Sky ever again

Originally Posted by Oranoco

I'm with Virgin and apart from a few niggles (which turned into a bit of a ball ache to sort) they've been ok. I would certainly rather stick my genitals in a blender than go near Sky ever again

Mate, there is nothing that would make me do that!

Sky may be bad, but at least they don't ruin your chance of a shag.

Originally Posted by StateOfPlay

Mate, there is nothing that would make me do that!

Sky may be bad, but at least they don't ruin your chance of a shag.

but maybe they interrupted his w*nk

I can get you great BB if you want it? No joke,

its does sound like they all fine until you have a problem. I've been with tiscali / talktalk for 8 years without any problems. Got 8meg package & I actually get that speed. I've no doubt just jinxed things....