Not too sure if this is related to all banks or just Natwest, as it's my personal bank.
But in recent times, I've noticed a trend of using less staff, and the bank clerks directing customers to use the electronic banking equipment which are suppose to be faster. but in my case, I need to get loose change for my business, so counter service is required.
Now it's not un-normal for me to queue 15 minutes plus to get to the counter, since I usually end up going at peak hours, and once I'm at the counter, I'm going to take my time, why should I try and speed things up, since I queue'd up like everyone else!?
But today, it was a short queue, and as normal, I asked for some change, to which the woman behind the counter told me, I needed to hand in a change request form the day before, so they could get the change ready for me the next day, so I'm thinking now, and she followed it up that it was a new rule for change that's Ł20 or over... double .... Now did this woman just make this **** up as I asked for Ł70 worth of change and there's was a nice long queue behind me waiting to be served? I held my cool anyways and got my change, as it's was a new rule...
Anyways, they are a Bank FFS, I've been using them for business banking for the last 10 years, and paying for the privilege in the process, and this is the type of crap payback I get for being a loyal customer! Do they really think I'm going to make 2 trips over 2 days and pay 2 lots of parking charges for Ł50-70 worth of loose change?
I'm considering changing banks and getting my 12 months free banking now.