3 WORDS... I HATE ORANGE!!! This is a long story but i'll try my best to explain. I've been with orange since i was 16, (contract on my sisters name) and then when i was 18, i managed to get a £75 monthly contract with the 8800 arte! Happy days! i got everything i wanted! Although i was on the top contract, i was still going over and paying £100+ a month! Still, was my doing and i happily paid my way through. Now, towards the end of that contract i thought it was time to move onto another one so i searched the net and found on and bought! This was the start of my troubles! Every phonecall i made to activate this phone was a disaster! Even when i tried to go online and check my bill, it wouldn't work, even after 4 attempts to reset the online thingy! But this wasn't the big point. Every time i ring these people, i never ever ever get things resolved. Like the time i lost my phone.. I rang in to cancel my sim card; the guy didn't even offer me a replacement sim card!! I asked for one eventually and it took them 2 weeks to send me a sim card because i asked them to send it to my london address - they said this wasnt possible and that i had to get it sent to my home address! This was inconveience!! I had to go all the way back to coventry to collect it, activate it! The worst thing happened on the day i activated my sim card. My girlfriend broke her sim card and requested for a replacement. This was done on saturday at 7pm. On sunday she received a replacement at 6pm! ON A FLIPPIN SUNDAY!!! THEY TOOK 2 WEEKS TO SEND IT TO ME AND THEY SENT HERS IN 1 NIGHT!!! thats a **** take. Further on, i needed proof of purchase for my phone because i lost it, and my insurance wanted it so i aksed orange to send me it. Went into the store and got them to ring CS for me. this guy told me that he couldnt send me proof of purchase/useage and that i would have to send my insurance my bill because my imei number is on my bill - LIE!! Rang them again and they changed their minds to send me proof of useage but they said the imei number i gave them did not match the one they had? Strange!! 30 minutes this convo went on for them to say to me the last digit was wrong and that they couldn not send me the useage report! BLUDDY *beeeeeeeeeeeeeeep*!!! i got angry and decided to ring again, this time i got through to a helpful guy! Thats a change!! He explained that the reason my imei number was different was because they change the last number to a geneic one for some odd reason and that for the purpose of an insurance claim, they would change the number to suit the one my insurance had - SWEET!!! that was good to hear! But it took me 5 hours to do that?!?! Further on, i decided to complain and sent an email to orange in which i recieved one back stating that i had to ring CS and talk to them. I did so - i rang and explained all of this for 15 mins until i heard complete silence... then suddenly, "bear with me please"??? HE PUT ME ON HOLD!!! i was still talking and he put me on hold?? he didn't even say, "Don't worry Mr. J, let me put you through to my supervisor.." instead he just said, "one minute, im transfering you through to a supervisor" - What an idiot. This was just added to my complaint. He blanks me for 30 seconds, puts me on hold whilst im talking and doesnt even apologise for it?? What kind of service is this? I rang back and told this guy my problem again with the addition to what just happened, and even he tried to be patronising! i was explaining everything to him and he just told me to get to the point - rude kn8b! He said to me that a manager should ring me within 4 hours - lets see if this happens! Im just so sick of orange and i would SERIOUSLY RECOMMEND YOU STAY FAR FROM THEM. crap service, crap everything. The only upside i got was that my insurance are sending me an iPhone 4 as a replacement phone! Wahay! But i need a micro simcard - CRAP! It'll probably take me 2 weeks to recieve that too! Now im preparing for this phone call and im running out of things to say to them. some advice on what i should say to them because im slowly giving up on complaining. All this may sound petty and small, but it all amounts up to a big stress on my head that i dont need!!! 
/rant still not over...
/rant still not over...
