Badger5EM Tuning
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  1. #1
    Reverse Gear

    Join Date
    Oct 2013


    Heads up for Europeans: My wife's Q5 - with the dreaded 7 speed - broke down in the M5 tunnel in Sydney- in peak hour traffic.

    Audi are replacing the gearbox under warranty.

    This was a potentially catastrophic situation, possibly life threatening when the car dies in heavy traffic.

    My issue is: it was a know problem globally, that Audi recalled in other markets (US and China) but elected not to in Oz. and it seems they have ignored the issue in the Q5 in other markets too.

    The dealership doing the warranty work also told me I was lucky they were as I had not had the car serviced at an Audi Dealer. (hello Department of Fair Trading? hello ACCC?)

    Having called Audi just now to voice my concerns I got a complete lack of concern, a lot of 'not factory policy' blah blah.

    And not a lot of concern. But I got a reference number to keep me happy.

    Friends, countrymen: Avoid this German 'quality' marque. They do not necessarily build goods cars, and won't always do the right thing when problems occur.

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  3. #2
    josedebardi's Avatar

    Join Date
    Jun 2013
    Dorset, UK
    Sorry to hear about your poor experience. As you say, not a good place to have a breakdown.

    While I'm sure there is nothing anyone can say to fully restore your confidence in the brand I can assure you that you are in the minority and in comparison to many other Marques Audi is very good quality.
    Ironically this is reflected in forums best - I am a member of 4 or 5 Audi and Q5 forums and VERY few complaints are made, in comparison if you go in a Land Rover forum (just one example of another 'quality marque') it is awash with people posting about poor quality and failures etc.

    The 7 speed STronic has had some recalls as you say, but considering how many are out there not many actually fail. It is the same unit as VW's DSG box so the combined number of units is huge! The bit that fails is usually the mechatronics unit (basically the clever brain that controls the mechanical parts). Do you know if this is the part that failed on your Q5?

    Hopefully once it is fixed you will be back to trouble free motoring for the rest of your ownership of the vehicle (if you keep it!?).

    All the best.

    Audi SQ5 Glacier White, 21" alloys, Black Leather, and all the other options except the Pano Roof. (For sale - PM me!)
    Audi S1 Vegas Yellow, 18" alloys, Black Leather, and all the other options except the Pano Roof. (On order)

  4. #3
    4th Gear

    Join Date
    Aug 2006
    dont feed the troll
    back to boost, oh how I missed thee....



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