The golf is a nice car, getting very pricy but still a good quality hatch. The octavia is a better family car due to its size. We have ended up ordering the Tdi vRS over the GTD golf. Preferred the look and size suited out needs better
As for VW, you may have been luck or I was unlucky but asked questions of 5 dealers and 1 rang back! Car dealers....pft lol
I certainly don't need a 'family car' as I only have a wife and no family.
As for VW all the dealers I have phoned have phoned me back, which is more than I can say about some of the Audi dealers but in this case it was VW's own Customer Services department than any dealers.