I picked my brand new fully-specced A3 SB (1.8 TFSI S-tronic) on 26 April and I've been loving it...until recently. I started to get intermittent warning lights (Engine max speed: 4000rpm; ACC unavailable; Automatic start/stop: system fault; Audi pre sense: system fault). Following a visit to the Audi service department, an oil pressure switch was replaced and my car given a clean bill of health.
The next day, the warning lights were back! My new car was still ill although it appeared fine to drive. Another trip to Audi resulted in a courtesy car (A4) and a promise to fix the faults. A week later, I was informed that 'Milton Keynes' (UK's main service centre?) had recommended an engine change due to swarf (iron filings) in the oil. Obviously, there wasn't an engine in the UK so one was to be ordered from Germany.
So, I'm on day 23 of my new car and I've actually had it for precisely 13 days...thus:
Me 57% - 43% Audi
The prognosis for the engine replacement is at least another week, forcing my possession down to 43% before I potentially get my car back (best case).
Light-heartedness aside, I'm getting extremely frustrated with the situation. Although Audi customer service has been good, I'm still without the car I paid for and my confidence in Audi and, more importantly, my car has been damaged irreparably. I can't stop thinking that its wrong for a brand new car to need a replacement engine after only 200 softly-driven miles. Considering the extensive technology that's present, I shudder to think of the myriad resultant faults down-line following the swap-out.
My options (probably not exhaustive):
1. Accept the engine change and move on.
2. Accept engine change, but fight for some form of compensation.
3. Refuse engine change and demand a new car to the same spec. Keep courtesy car for approx 4 months 'til replacement car arrives.
I'd be interested to hear what fellow forum members think of my situation and my options. I wonder if I'm being too nice to Audi here?!
Regards to all.