I ordered my new Audi A3 sport 2.0 TDI hatchback with a few options on the 7th March, I was told when I paid my deposit over that I would be getting it on or a week either side of the 1st of June, I thought this quite optimistic at the time but trusted the dealer knew more than me.
About a month later I get a call to say my order had been accepted by the Audi factory and my build date was mid August and I can expect my car mid September. I was obviously pretty shocked by this as had been told through the process that the 3 door cars were much less in demand now.
Theselast couple of weeks I've been trying to see if I'll get anything to compensate me for this delay. In this time I have experienced some of the worst customer service I've ever witnessed from the sales manager who it was escalated to (constant I'll call you back in 10 minutes and never calling back and then not in the next day when I ring
Yesterday after e-mailing him he called me back to offer no extra discount, no freebies and no car for the interim period. I have been told I can have my deposit back and cancel my order. I feel a bit over a barrel as I really want an A3 and would prefer the one I've selected from the brochure, and have now wasted 7 weeks with this useless dealer so getting an A3 sooner seems unlikely.
So Is that typical? Is everyone waiting this long? Is it not an official date until you have your build date?
Cheers for any input, anyone got ideas what I should do?