We contacted Audi Uk for assistance who contacted the head of business at Boston audi who eventually got confirmation by the gentleman that I had been informed had left Boston audi!! The car had been decalled up locally and the decal pack was not an official audi set.
I finally had proof of what I had been saying from day 1 that the car I received was not as described. I demanded the car was put right . As yet despite the best efforts of the local panel shop this is still ongoing.
The decals had been unbelievably cut against the car and the car required a complete respray. I have had to fight constantly to get one audi dealership to talk to another and to keep both the panel shop and myself up to date.
What would people recommend the next step should be as as yet this is still not resolved and what should I be asking for for my ordeal??!!
Your help in this matter is appreciated.
I will probably get asked to remove this post by audi uk but that just shows embarrassment of the lack of customer service provided.
I bought an audi a1 competition line style edition in august 2011 from Boston Audi, when it arrived I realised that the decals were peeling, phoned Boston audi to be told that this was the car as advertised and the decals were immaculate when it left them. I argued this issue with Boston audi for months, eventually I was informed that the gentleman I was dealing with had left and put no notes on the file therefore due to it being out of my return period there was nothing they could do.
In June 2013 my car went in for its air con service and I was informed that my decals had lifted as a result of their complementary steam wash. swindon audi contacted boston audi to confirm where they purchased the decals from as swindon were going to replace the side decals they had damaged and who originally fitted them.
Part 2 to follow