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  1. #1
    Rev-head's Avatar
    6th Gear

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    best written complaint letter ever

    To NTL

    Dear Cretins,
    I have been an NTL customer since 9th July 2001, when I signed up for your 3-in-one deal for cable TV, cable modem, and telephone. During this three-month period I have encountered inadequacy of service which I had not previously considered possible, as well as ignorance and stupidity of monolithic proportions. Please allow me to provide specific details, so that you can either pursue your professional prerogative, and seek to rectify these difficulties - or more likely (I suspect) so that you can have some entertaining reading material as you while away the working day smoking B&H and drinking vendor-coffee on the bog in your office:
    My initial installation was cancelled without warning, resulting in my spending an entire Saturday sitting on my fat arse waiting for your technician to arrive. When he did not arrive, I spent a further 57minutes listening to your infuriating hold music, and the even more annoying Scottish robot woman telling me to look at your helpful website....HOW?
    I alleviated the boredom by playing with my testicles for a few minutes-an activity at which you are no-doubt both familiar and highly adept. The rescheduled installation then took place some two weeks later, although the technician did forget to bring a number of vital tools -such as a drill-bit, and his cerebrum. Two weeks later, my cable modem had still not arrived. After 15 telephone calls over 4 weeks my modem arrived... six weeks after I had requested it, and begun to pay for it.
    I estimate your internet server's downtime is roughly 35%... hours between about 6pm -midnight, Mon-Fri, and most of the weekend. I am still waiting for my telephone connection. I have made 9 calls on my mobile to your no-help line, and have been unhelpfully transferred to a variety of disinterested individuals, who are it seems also highly skilled bollock jugglers.
    I have been informed that a telephone line is available (and someone will call me back); that no telephone line is available (and someone will call me back); that I will be transferred to someone who knows whether or not a telephone line is available (and then been cut off);that I will be transferred to someone (and then been redirected to an answer machine informing me that your office is closed); that I will be transferred to someone and then been redirected to the irritating Scottish robot woman...and several other variations on this theme.
    Doubtless you are no longer reading this letter, as you have at least a thousand other dissatisfied customers to ignore, and also another one of those crucially important testicle-moments to attend to. Frankly I dont care, it's far more satisfying as a customer to voice my frustration's in print than to shout them at your unending hold music. Forgive me, therefore, if I continue.
    I thought BT were ****, that they had attained the holy piss-pot of god-awful customer relations, that no-one, anywhere, ever, could be more disinterested, less helpful or more obstructive to delivering service to their customers. That's why I chose NTL, and because, well, there isnt anyone else is there? How surprised I therefore was, when I discovered to my considerable dissatisfaction and disappointment what a useless shower of *******s you truly are. You are sputum-filled pieces of distended rectum incompetents of the highest order.
    British Telecom - ****ers though they are - shine like brilliant beacons of success, in the filthy puss-filled mire of your seemingly limitless inadequacy. Suffice to say that I have now given up on my futile and foolhardy quest to receive any kind of service from you. I suggest that you cease any potential future attempts to extort payment from me for the services which you have so pointedly and catastrophically failed to deliver - any such activity will be greeted initially with hilarity and disbelief quickly be replaced by derision, and even perhaps bemused rage. I enclose two small deposits, selected with great care from my cats litter tray, as an expression of my utter and complete contempt for both you and your pointless company. I sincerely hope that they have not become desiccated during transit - they were satisfyingly moist at the time of posting, and I would feel considerable disappointment if you did not experience both their rich aroma and delicate texture. Consider them the very embodiment of my feelings towards NTL, and its worthless employees.
    Have a nice day - may it be the last in you miserable short life, you irritatingly incompetent and infuriatingly unhelpful bunch of twats.
    John


    Urq RR
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  3. #2
    2nd Gear

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    the phrase "ha, suck on that!" spring to mind

  4. #3
    treblesykes's Avatar
    3rd Gear

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    my sister works for ntl, wonder if she will get to sack any of the cretins responsible

  5. #4
    TDI-line's Avatar
    Uber Post Whore

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    Brilliant.

    2013 AUDI A3 SB S-LINE : 2.0 TDIQ 184 : GLACIER WHITE :
    : S-TRONIC : COMFORT PACK : SD SAT NAV : FOLDING MIRRORS : HEATED SEATS: RIGID BOOT LINER :

  6. #5
    Twinkle666's Avatar
    Oil Burner...

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    Quality Letter, I'll stick that one in the reference library. It won't take long before that will get used, you can't get service from anyone these days.

  7. #6
    hop2407's Avatar
    5th Gear

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    Absolutley brilliant....
    Hop
    ------------------------------------------------------------------------------
    '97 A4TS, Aqua/Green.
    Remap: 210 bhp (154 kW). 228lb/ft @ 1 Bar. Bailey DV30.


  8. #7
    Neutral

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    A bit similar to my 2001 NTL experiance. Never been near them since thank god.

  9. #8
    Caesium's Avatar
    My BM is fixed!

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    So you wont be going for the new Virgin mobile package then?

    http://blogs.warwick.ac.uk/fongv/ent...omer_services/

  10. #9
    A4Andy's Avatar
    Quattro-tastic. Not half.

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    That's a good few years old that one. Haven't seen it in a while.

    Very well written piece I thought.
    Andy - A4

  11. #10
    L1 HCS's Avatar
    6th Gear
    Candy Tetris Champion, Mahjong Champion, Magic Ball Champion

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    "Swallow your pride occasionally, it's not fattening." - Frank Tyger
    "Avoid making irrevocable decisions while tired or hungry." - Robert Heinlein

 

 

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