I purchased my car insurance with Adrian Flux today as they gave me the best quote for this year. This is my first year with them after 2 years of great service from Elephant and although it's been less than 24 hours with Adrian Flux it's been a less than good service so far.
First problem was as soon as I told the guy my card details the guy on the phone said "Ok that's gone through now you will have an email shortly have a great day goodbye". Like what the f*&£?
After an hour went by I still had no documents come through, bearing in mind my insurance with Elephant runs out tomorrow at 2.45 so I don't even know if I'm insured for tomorrow without these documents? Although they was quick enough to take the money out of my account which was just under a grand.
I rang up just before they closed and the woman seemed really friendly and helpful and she said she would re send the documents to my email straight away, but surprise surprise there are still no documents.
Has anyone else had a problem like this before with Adrian Flux, or any other insurer?
Not the best experience so far!