My a5 is not even 4 months old yet and a dear person has reversed into the side of me. The only good news is she had the decency to knock on the door and let me know what she had done otherwise I'd have been suicidal if I'd have just found it.
Now then, I phone my insurance company and they said they would arrange collection and take car to their approved dealer and then claim on the third party insurance. I asked who their approved repairer was and it was a ford garage. I said I wanted it to go to an Audi approved garage so I was told that I would have to get quotes beforehand and then get their approval beforehand to repair. Oh, and my excess would be another £200 making it £450.
I said I would leave it as a notification for now.
Phoned the Audi dealer where I bought the car and they put me through to the accident help department and they have advised no problem, as it wasn't my fault they would arrange for the repair at an Audi approved garage and I would get a like for like replacement hire car. All good I thought.
Then I get a phone call this morning from the third parties insurance company admitting liability and asking for them to arrange collection of my car for repair. At this time I tell them it has been sorted. The girl then changed her tune and said that they would not pay for hire car charges nor for excessive repair charges and I should know that I will have to sign a rental agreement for the courtesy car and that I would be responsible for them as they would contest and deny payment, so likely I could face a big bill.
I have been assured by my call handler they are trying it on and wanting the business themselves. Nonetheless it is worrying, I am being given an identical car as mine (A5 2.0 TDi Black edition multitronic).
Anyone else had a situation like this regarding a none fault claim. (I don't want to name names etc that may prejudice anything at this stage!)