I joined my university gym in september wanting to pay for a year and as far as I knew I did. Went to the gym today and after my workout I went to get my ID card the lady said it had expired? I explained that I paid for a year yet she showed me that I had paid Ł109 for 4 months instead of Ł190 for 12 months (right rip off). Well it doesnt take a genius to figure which one is value for money but I told her whatever I paid I did ask to get a 12 month membership. She checked the system and I paid by card and it said i had paid Ł109 but my arguement was that I did ask for the 12month membership and yes I should of checked the price but if you ask to pay for something, you expect to get it right? Anyways, all I wanted to do was pay the difference and she was being a completely unreasonable. She gave me the email address for the manager and I intend to ask to pay the difference since its just a little mistake and what harm could that be? She insisted that this was not possible and that I would have to pay Ł192 for a year?!?! What i wanted to ask was do you reckon im in the right or am I the one being unreasonable? And what should I say to the manager? Im a blimmin student and im broke as it is!