I've been with the RAC 10 years now and can't fault the guys in my area...
1/ Clutch plate went at late on a Friday night, sent a guy out in a van to check it over, he organised a flat bed to tow me to the nearest garage. On arrival I was told that he wasn't supposed to Ferry me home from the garage.. however as he knew where I stayed , no worries he'll gimme a lift..
2/ Pedal box failure, again towed in and again relayed home in the van...
3/ Engine Failure courtesy of VAG (Don't Ask!!!) Towed in on a flat bed, was in formed that I couldn't be given a lift home as I'd asked to be taken to the garage..."But I'll call and see where Wullie is, I know he's on shift just know and he stays up the road from you.." Wullie turned up and gave me a lift home...
So no, I can't fault them at all been pretty good, mind you haven tried any of the other services...