just wanted a bit of advice if anyone can help
i had a personal loan with HSBC 10+ years ago that i paid ppi on, now obviously id like to get this back
ive rang HSBC and the guy told me they dont keep records past 6 years so they cant find my old account
but he told me to go into the branch, take some id and they should be able to find more info for me
...which tbh confused me a little, cos surely the hsbc system they use over the phone is the same system they use in branch!!
so what do you think i should do?
i have no records of the loan anymore so will that be an issue?
do i even have a claim with the loan being over 10 years old?
anyone got experience with this stuff cos i dont want them to just blag me a try and fob me off with bullsh1t
any help appreciated