just wanted to give you guys a heads up about these clowns and to avoid buying from them
first warning should have been when i called up. i rang one day late evening and got quoted a price, which i then told the guy when iv confirmed they are the right items i will call back and order. so i did the next day and for some strange reason the prices had gone up over night, so i said to the guy i was quoted cheaper prices yesterday and he started complaining that i should have told him that before....at this point im thinking if id made prices up myself would he have given me them at that price just to save himself a minute of talking to me. so after being an arse he agreed to give them for the original prices quoted.
i ordered and paid for over the phone for a passenger side seat belt and passenger side window switch from nirro. paid £120 for both items in total.
delivery was fairly prompt if i remember correctly. so i take my items to the local garage to get them sorted, turns out they sent me a driver side seat belt instead of passengers side as i asked for. so im an understanding guy and know mistakes happen so i ring them up to try and get it sorted. they tell me they had sent a few out that day and it must have got mixed up with someone elses.
so was told to send the old one back and that they have another one that they will send me as soon as there's is returned. so i agree and pay from my own pocket to return the item.
the next day when the item is returned back i call them and they tell me theyv received the items back ( as i sent both back, switch due to not needing it) and theyre going to check and find the other belt and call me back.
so a few hours pass and no call back, call them again and stil not managed to find the right belt which they said they had. ring again next day to find they only have a passenger side belt from a convertible which is no good to (mines a 3dr s3) me so i ask for a refund.
at this point i stupidly ask them how much a passengers side door card wiring loom is as thats why my window wasnt working and not the switch, they tell me £35 and i tell them il think about it. so he takes a few card details to do the refund.
so i went elsewere got my seat belt from them. this is another story but i actually got the belt from them.
a few days later check my account to see if they had refunded me and nothing. so i ring them up and they tell me they were waiting for me to confirm on the loom so they hadnt refunded me because of that, so now im thinking why did you take my card details??
So i give them the part no. for the loom and they tell me they're going to match it up to make sure its the right one and call me back. another day or two goes by with no call back what so ever and me constantly ringing and getting told they're still checking.somewhere inbetween i give my card details again to have the outstanding amount refunded as i bought the loom from them.
so eventually i get my loom, guess what..... WRONG ONE AGAIN!!!
i go through the whole plava again of calling and getting told theyre looking and il get a call back but never did. i knew i had to keep chasing these guys or id never get anywere. all i ever got was excuses. its saturday at this point.
so on monday evening i get told they've got the right loom (as i sent a pic this time) and itl be sent first thing tues morning. the week goes by and NOTHING, so on friday morning i ring. im still calm and tell the guy just send me my part so i can get my car sorted. he tells me he sent it and hes going to check with the courier. same thing again 'il call you straight back' but nothing.so i ring again and get 'oh was just about to ring you'...his reason for me not getting the loom yet was for some reason the loom was sitting in the depo waiting to be delivered, so i told him if he had another one to just send it me and if i get two il send one back.
funny enough only one arrived, guess these idiots just couldnt be arsed to send one the first time and enjoyed making a fool out of me.
however it gets even better. i originally paid for the item on 02/04 iv just checked my statement today 27/04 and no sign of the return for the outstanding amount minus the loom.going to ring them tomorrow and see what theyre response is.
i hope you guys bother to read this as itl hopefully save someone some seriously unneeded hassle