Recently sold a laptop charger on ebay for Ł21, sent the item out next day first class.
Anyway 2 days ago I got a email from the guy who bought it asking where it was, I told him I had sent it out ages ago and that I have the proof of posting reciept, I said what was wrote on the reciept and it turns out its his old address its being sent to.
He is now going on saying that I should have used the address from paypal and not ebay, now I always use the address from ebay, always have always will. He's saying now that he wants a refund.
I've told him that its not really my problem and that the ebay address should have been updated and he didn't say use the paypal address or anything.
I also said won't your post get forwarded to your current address, to which he has replied, "It doesn't now because I moved ages ago" Now surely if it was that long ago since you moved you should have updated your address on ebay by now.
So do you think I should refund, in my eyes its not my fault at all, why should I be left out of pocket because someone can't update their address?