Sky InsuranceMonster Motorsport
Results 1 to 17 of 17

Thread: eBay dispute

  1. #1
    smudge_don's Avatar
    6th Gear

    Status
    Offline
    Join Date
    Dec 2008
    Location
    Sutton, Surrey
    Posts
    2,941

    eBay dispute

    Hi guys

    I sold my TTRS recently on eBay to someone in Greece, they paid promptly and i sent out the item in the next couple of days.

    With the box being very heavy, i did my best to use as much bubble wrap and tape as possible in order to stop things getting damaged on it's way to Greece.

    The buyer has now openend an eBay dispute against me saying that the item is not as described because there are a few little marks on the calipers where they have obviously been bashed around in transit. The paint on the calipers was only done recently, and the pictures that i used for eBay were taken a few weeks before listing them on the site. You can clearly see that the setup looks like new, so one can only assume that they have been damaged in transit.

    So i now have this case open against me, what can i do?
    Currently driving a 55 plate Ford Mondeo ST. But as Arnie once said...


    I'll be back!!!

  2. # ADS
    ADS
    Join Date
    Always
    Location
    Global
    Posts
    Many
     
  3. #2
    sinic's Avatar
    Audi WAudi

    Status
    Offline
    Join Date
    Jan 2011
    Location
    Online
    Posts
    256
    Offer him a refund. He must pay the return shipping fee and make sure he sends it tracked and insured as you wont issue his refund until you get them back.











  4. #3
    1st Gear

    Status
    Offline
    Join Date
    Dec 2010
    Location
    Cambridgeshire
    Posts
    121
    If it was damaged in transit then they should be liable for it I would of thought.

    Was it insured? If so does the buyer have to take it up with the company or the seller?
    FOR SALE!
    MK4 Escort RS Turbo Cabriolet in white 1,000 cash sale no offers. PM me for full details.
    And
    Private plate: N11 PJC for sale or swap for some A4 (B5) parts. Any enquiries, message me please

  5. #4
    6th Gear

    Status
    Offline
    Join Date
    May 2010
    Posts
    2,502
    i always mention that damage in transit is not my responsibility - don't know if that protects me on eBay's rules but as above i'd imagine that the courier should be liable for correcting any damage. sorry to hear you've had such trouble with selling these brakes mate
    2006 Phantom Black A3 2.0T S-Line.
    DSG | 18" BBS Pescaras | Rear Parking Sensors | MFSW | Symphony II | BOSE | Auto lights/wipers | Half leather
    MODS : '09 tail lights | TT vents | Weitec Hicon GTs | RNS-E 2010 | Controls Pack (Red Stitching)
    PLANS: Dumbos | 8P3 S-Line Rear Bumper | OEM Parking Sensors


    GONE BUT NOT FORGOTTEN:
    2005 Ebony Black A3 1.6 Sport tiptronic. You will be missed!
    1997 BMW 316i Coupe M-Sport. You won't be missed quite so much!

  6. #5
    bez101's Avatar
    Yorkshire & Humber Rep.

    Status
    Offline
    Join Date
    Jul 2008
    Posts
    7,911
    you have to take it up with the shipping company
    u sent them down to u as above offer refund he pays shipping u refund when you have them back
    he will win buyer always does or offer a part refund so he can get them sorted but if u do make sure u get pics of any damage so u can claim from shipping company
    Last edited by bez101; 19th February 2011 at 17:42.

  7. #6
    sinic's Avatar
    Audi WAudi

    Status
    Offline
    Join Date
    Jan 2011
    Location
    Online
    Posts
    256
    Quote Originally Posted by bez101 View Post
    ........
    he will win buyer always does or offer a part refund so he can get them sorted but if u do make sure u get pics of any damage so u can claim from shipping company
    +1, but also if you do offer part refund, make sure you do it through the dispute resolution centre so you have it recorded, and make a condition that he gives you good feedback for resolving the issue with your generous offer. You don't want to give a part refund privatley as he could still sting you through Paypal and Ebay.

    50 refund should be enough for new powder coatings surely?











  8. #7
    jojo's Avatar
    S3 Drift King!

    Status
    Online
    Join Date
    Sep 2003
    Location
    Solihull, Midlands
    Posts
    24,836
    I personally wouldn't have sent the item out the country in the first place. Too many skanking nobbers on fleabay, it's too much hassle than it's worth.

    Hope it all works out for ya.


    99' Audi S3(APY) - Brilliant Black Click>>>Going Sideways vid!
    You've got to have a laugh!



  9. #8
    johnnythepie's Avatar
    handcrankywannkyspanky

    Status
    Offline
    Join Date
    Apr 2009
    Location
    Coventry
    Posts
    2,174
    get the twat to send you some pics, and if damaged then offer refund he pays return shipping.transfer all your paypal funds to your bank and remove bank/credit card details.paypal has a habit of debiting
    Pass me my sock

    Want to help cure cancer? http://folding.stanford.edu/English/HomePage

  10. #9
    SiGainey's Avatar
    2nd Gear

    Status
    Offline
    Join Date
    Sep 2003
    Location
    North Wales
    Posts
    475
    How do you know he didn't drop them when he removed them from the box? I have no idea if he did or not,just askin' :S
    '01 AMK, completely standard except for the Ambient Lighting Pack.

  11. #10
    Broken Byzan's Avatar
    Photographic Moderator

    Status
    Offline
    Join Date
    Apr 2004
    Location
    Cardiff, United Kingdom
    Posts
    12,354

    My Social Networking

    Follow Broken Byzan On Twitter Add Broken Byzan on Facebook Add Broken Byzan on Google+ Visit Broken Byzan's Youtube Channel
    Were they insured Via carrier?

    I suspect if you don't refund you will get a chargeback i expect, but I would head down the either you refund him something and he keep them, you organise the carrier and will refund when you have them. Then look at claiming from the carrier

  12. #11
    Dazmo's Avatar
    6th Gear

    Status
    Offline
    Join Date
    May 2009
    Location
    Leicestershire
    Posts
    1,775
    The first mistake you made was posting anything out of the country.

    The guy may now be fraudulantly using the system again'st you, has he sent you pictures of the damage? did you state in your auction that you were not liable for any damage in transit?

    All you can do first is find out what his intentions are, does he want his money back in full, partial refund?

    And then you go from there, im assuming this guy is expecting to get a full refund and keep the item, my advice would be to get him to post it back if he isnt happy at his own expense and once received claim with the shipping company for the damage.


    Maritus Blue Audi A4 3.0 V6 S-Line TDi 275bhp, 585nm Torque

  13. #12
    smudge_don's Avatar
    6th Gear

    Status
    Offline
    Join Date
    Dec 2008
    Location
    Sutton, Surrey
    Posts
    2,941
    Quote Originally Posted by eoeumc View Post
    If it was damaged in transit then they should be liable for it I would of thought.

    Was it insured? If so does the buyer have to take it up with the company or the seller?
    Ye it was insured, and they've "apparently" contacted Fedex who have said that the box was in tact so they won't do anything

    Quote Originally Posted by sinic View Post
    +1, but also if you do offer part refund, make sure you do it through the dispute resolution centre so you have it recorded, and make a condition that he gives you good feedback for resolving the issue with your generous offer. You don't want to give a part refund privatley as he could still sting you through Paypal and Ebay.

    50 refund should be enough for new powder coatings surely?
    I was thinking of doing a refund for the postage just to shut this guy up. He's being a total knob about it

    Quote Originally Posted by jojo View Post
    I personally wouldn't have sent the item out the country in the first place. Too many skanking nobbers on fleabay, it's too much hassle than it's worth.

    Hope it all works out for ya.
    He's got 100% feedback and paid me via paypal straight away

    I usually don't send abroad but i had no other offers and just wanted them gone

    Quote Originally Posted by johnnythepie View Post
    get the twat to send you some pics, and if damaged then offer refund he pays return shipping.transfer all your paypal funds to your bank and remove bank/credit card details.paypal has a habit of debiting
    I've seen pics and tbh the damage is minimal to the calipers. It's just a bit of chipped paint

    I've got no funds in my paypal at the moment, but i don't know whether cancelling the account is worth it as i use ebay and paypal a lot

    Quote Originally Posted by SiGainey View Post
    How do you know he didn't drop them when he removed them from the box? I have no idea if he did or not,just askin' :S
    Ye i was thinking that the damage may have been caused by them, but you never know do you

    All i know is the condition that they were in when i sent them out was near perfect. Nothing like the pics that he's sent me

    Quote Originally Posted by Dazmo View Post
    The first mistake you made was posting anything out of the country.

    The guy may now be fraudulantly using the system again'st you, has he sent you pictures of the damage? did you state in your auction that you were not liable for any damage in transit?

    All you can do first is find out what his intentions are, does he want his money back in full, partial refund?

    And then you go from there, im assuming this guy is expecting to get a full refund and keep the item, my advice would be to get him to post it back if he isnt happy at his own expense and once received claim with the shipping company for the damage.
    No way is he getting a full refund before sending anything back to me

    TBH, i'd rather just give him a little back if i really had to, saves me having to wait around to get them back and stop the hassle
    Currently driving a 55 plate Ford Mondeo ST. But as Arnie once said...


    I'll be back!!!

  14. #13
    smudge_don's Avatar
    6th Gear

    Status
    Offline
    Join Date
    Dec 2008
    Location
    Sutton, Surrey
    Posts
    2,941
    Cheeky **** replied to my last message saying:

    "I'll send the pictures to eBay so that they can decide. It's only fair on both of us"

    How the fcuk is that fair on me?! Getting blamed for something that is not my fault and out of my control

    Never ever sending anything abroad ever again
    Currently driving a 55 plate Ford Mondeo ST. But as Arnie once said...


    I'll be back!!!

  15. #14
    sidibear's Avatar
    Looking for Zombies !!

    Status
    Offline
    Join Date
    Nov 2008
    Location
    Birmingham UK
    Posts
    1,907
    If sent Fedex he would have had to sign for the parcel, and he wouldn't have done so if the packaging was damaged, foreign scam artist.

    Personally, I won't send anything off the UK mainland, and that includes the Isle of Wight !

    JSD 2.59
    Synergy-Solutions

  16. #15
    1st Gear

    Status
    Offline
    Join Date
    Dec 2010
    Location
    Cambridgeshire
    Posts
    121
    If the box was intact and the damage wasn't there, then it could be down to packageing. If as you say it was packaged very well the it must be from his end.
    Do you have any pictures from just before you sent them or when they were near perfect condition? If so I would go back to the bloke and say I have proof of the condition they were in and you will send them to Ebay so its fair on both of you.
    Tell Ebay what's going on and explain that they were in better condition than what he says they are. Its a 50/50 chance it will or wont go your way
    Also may be see if fedex will back you up on the condition of the package.


    Failing all that tell the buyer you will buy him a paint pen to do the chip lol
    FOR SALE!
    MK4 Escort RS Turbo Cabriolet in white 1,000 cash sale no offers. PM me for full details.
    And
    Private plate: N11 PJC for sale or swap for some A4 (B5) parts. Any enquiries, message me please

  17. #16
    smudge_don's Avatar
    6th Gear

    Status
    Offline
    Join Date
    Dec 2008
    Location
    Sutton, Surrey
    Posts
    2,941
    Quote Originally Posted by sidibear View Post
    If sent Fedex he would have had to sign for the parcel, and he wouldn't have done so if the packaging was damaged, foreign scam artist.

    Personally, I won't send anything off the UK mainland, and that includes the Isle of Wight !
    I've been told that the box was in tact, no damage to it, but the brakes clearly have marks to them despite each item being individually wrapped in large bubblewrap and copious amounts of parcel tape...so clearly something is going on

    Quote Originally Posted by eoeumc View Post
    If the box was intact and the damage wasn't there, then it could be down to packageing. If as you say it was packaged very well the it must be from his end.
    Do you have any pictures from just before you sent them or when they were near perfect condition? If so I would go back to the bloke and say I have proof of the condition they were in and you will send them to Ebay so its fair on both of you.
    Tell Ebay what's going on and explain that they were in better condition than what he says they are. Its a 50/50 chance it will or wont go your way
    Also may be see if fedex will back you up on the condition of the package.


    Failing all that tell the buyer you will buy him a paint pen to do the chip lol
    I have pics from about 6 weeks before when i 1st stuck them on eBay. I've spoken with "parcel2go" who i arranged the delivery with, and they said that Fedex will have to refund me the postage amount after seeing the pics

    So to save myself hassle, i've told the guy on eBay that i'll refund the postage as long as they give me positive feedback for sorting this out, despite it not being my fault, and i'll persue the claim through P2G

    Cheers for the help people just pisses me off when someone on eBay gets arsey over something that clearly isn't your own fault....
    Currently driving a 55 plate Ford Mondeo ST. But as Arnie once said...


    I'll be back!!!

  18. #17
    Dazmo's Avatar
    6th Gear

    Status
    Offline
    Join Date
    May 2009
    Location
    Leicestershire
    Posts
    1,775
    Quote Originally Posted by sidibear View Post
    If sent Fedex he would have had to sign for the parcel, and he wouldn't have done so if the packaging was damaged, foreign scam artist.

    Personally, I won't send anything off the UK mainland, and that includes the Isle of Wight !
    Lol, its only half hour on a ferry!


    Maritus Blue Audi A4 3.0 V6 S-Line TDi 275bhp, 585nm Torque

 

 

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •  
Single Sign On provided by vBSSO

Garage Plus, Vendor Tools vBulletin Plugins by Drive Thru Online, Inc.

Content Relevant URLs by vBSEO