Audi main dealer failed to pick up faulty aircon compressor. Bought the car, what now
Hi all, I need some urgent advice on how to deal with a problem with Walton AUDI main dealer.
A week ago I took an Audi A4 car for a multipoint check at Walton Audi. The reason was I wanted to buy the car and therefore make sure it was all checked up by a main dealer. They offered this Multipoint check and said that they would do it before they sell a car so I thought, well, this is safe. Paid a huge amount of money for an hour work and later on that day received a report. Mainly the report displayed only ticks and the issues found were only a headlight range control problem and some minor brake pads and disc below the minimum warning. Well I knew that aircon was not working either but didnít mention it because I thought if it was a problem they would have found it. On the basis of this report I bought the car on the next day.
A couple of days later I took her down to KwikFit for a gas refill although it did seem strange that 3 year old car would need this done. KwikFit said the aircon compressor wasn't engaging so I had to have it fixed first.
Today I had an Aircon Direct specialist checking the car who found that the compressor needs to be replaced. He hasn't given me a quote just yet but mentioned that it would between £500 and £700. I was amazed. After paying so much money for a multipoint check by an audi main dealer I still got stung with a serious problem. I showed him the report and clearly the tick box for Air-conditioning Working was checked. He advised me to get back to Walton Audi and get it fixed by them since they have failed to pick this one up. He also mentioned that this issue must have happened quite some time ago.
Well, I will definitely pay them a visit on Monday but can you advise me on something that I should be prepared for in case they come up with some stupid excuses i.e. it broke later or the report is not legally binding? Shall I call Audi UK and discuss this with them. What are my legal chances to win this case? I still have the report with my receipt stapled to it.