My A4 is currentley in at Audi Huddersfield. I contacted Audi Uk who told me to book it in for diagnostics so they can see the part numbers for the injectors. I asked Audi UK if they would replace the injectors free of charge. He couldnt comment on it until they know the part numbers but he said there is a strong possibility they will. I will find out tomorrow if they have been replaced.
Just a update, one injector on my car required replacement, this was done under Audi good will. Car seems to be running alot smoother now.
Ah, my indie (who is listed as a sponsor on here) charged me for 6... yes 6 hours labour... needless to say I am not happy now that I found out a "specialist" either didn't know what he was doing, or just ripped me off...
Thanks guys for telling me the charges... looks like I won't be seeing that money again, nor recommending the sponsor to anyone
Just registered to say thanks to all that have contributed to this thread, landed here through google after searching for possible reasons my car was under performing.
Needless to say after reading the thread from the start, I contacted Audi UK who then advised I booked in to a local Audi service centre for ‘diagnostics’.
I pointed them to this thread and asked for my injectors to be replaced free of charge, which they then agreed to!
Nice and simple, Watford Audi spent a day replacing all four injectors and even cleaned car inside and out.
That absolutely would not of happened if I hadnt seen this thread! Many thanks!
Also, car drives like new now! Had hesitation and lack of power before the work.
I hope those of you seeking refunds get the money back.
Hi there. I am new to this forum but badly need some advice. Our Audi a4 Avant has 4 failed fuel injectors. It has been sitting at our local garage for over a week. I emailed Audi UK on Friday but have heard nothing although it is a bank holiday. We did not buy our car from an Audi dealer but it does have a FASH. Do you guys think that they will do the work or do you think they will not as the car was not bought from an Audi dealer?? Any advice would be very welcome:huh:
Dear Mr *******
Audi UK would suggest that a full diagnosis is completed at an Approved Audi Centre before we are able to offer any opinions regarding your vehicle. Please can you contact me once a booking has been arranged and I will be happy to investigate your case further.
Customer Relations Manager
T 0800 699 888 Ext: 63382
F 0113 3932584
Couple of days later had all fuel and filters done (Audi UK) with fault scan showing nothing. Emailed back saying there were no faults but rather not take the risk for safety reasons. Haven't heard nothing for a couple of weeks.
Having another issue with MAF. Thinking of talking to service manager while I'm there picking up a new one tomorrow...
A fault scan will show up nothing to do with the injectors until they have failed. Audi will need to check the injector part numbers to check if they are the old style before they replace them. Get back on to them.
Just for you guys that have not read this thread from the begining...
My car broke down November 2010 out of warranty so it went to an indie.
Replaced all four injectors for just over £2k.
Contacted VOSA from the info on this thread.
Car went back to Audi last month for inspection and they changed the loom.
Cheque fully re-imbursing me turned up this morning special delivery so now a very happy chappy.
I know for many of you the fight is not over so i wish you all the best, lets hope Audi do the correct moral thing and recall all cars with this potential fault before we read of a fatality.
Just got my cheque for ~£950... looks like they are coming through now.
Now for the recall.
Just stumbled across this forum after searching for audi injectors. My engine cut off when i was travelling in the 3rd late at about 80 mph on sunday. Luckily there was not much traffic behind me being on the M6 toll birmingham. i managed to get it on the hard shoulder safely. It wouldnt restart and hence i called the RAC who diagnosed injectors failure. I was towed back home to luton from Birmingham. After reading this forum, I phoned audi today and they were very nice. I spoke to a lady called Stephanie who is handling my case. she told me if it is the injectors ot will be replaced free of charge. I called Audi in Hitchin to book it in andthe lady who does the booking peed me off. She started saying I have to pay £89 as they have to run their own diagnostic.I explained to her that Audi have told me i have nothing to pay. She went on then siad she only does the booking and also said if i dont pay it will be a goodwill gesture. I mean WTF a goodwill gesture when i could have caused a serious accident?...I am so grateful to that person who started this forum and all of you who fought. I have also filled and sent the VOSA form. I hope that Audi admit that it is a fault and recall these cars. How many other people dont know about this until they research online and that is if they ever do. I am prepared to help with whatever i can do.
Please "like" the facebook page to give it some more publicity, and obviously spread the word should the opportunity arise.
Off to deposit my cheque today and get the finances back on track....
Thank you for that mm707. That is good to hear. The car is at Audi as we speak so we are waiting to hear their plans:unsure:
Just thought I would ad my experience to the thread. I have been in a slightly different situation from the majority on here as I purchased my car from Audi about a month ago. It has been experencing some issues on tickover which was initially diagnosed as being a failure in the tandem pump causing oil to leak into the fuel system. As a result the pump as well as the oil and fuel pump were changed and system drained and flushed. Although this seemed to help the problem it did not eradicate the lumpy idle. The car has been back in and they have just replaced all four injectors and installed the uprated wiring loom. I will keep you informed if this has cured the problem as I did not have any other symptoms other than a ropey tickover.
I don't understand how you could be happy with the way they dealt with this.
a) You knew for a fact this was a problem
b) You told them you were concerned
According to the VOSA agreement, they should have swapped them with no excuses. They endangered your life by telling you it should be ok, and for some reason I cannot comprehend, you are praising their handling of the issue, even after it you got the imminent failure...
Would you have come in here and said they did a good job if your car had died on the motorway and you caused a pileup? Would their customer services have admitted it was the injector that you already knew about and told them about... would they have paid for all the repairs and covered everyone else?
Had you not been on this forum, would they have have swapped all your injectors FOC when you towed the car down, or would they have "quoted you" as they are still doing to so many others before they end up finding this thread?
Unless you work for Audi or have been paid to give them praise on here, I am baffled about how anything they have done in your scenario is praiseworthy. Remember these swaps are not something they volunteered to do... everyone was hitting brick walls till we forced it upon them on safety grounds through VOSA...
A praiseworthy response would have been "get your car in and we'll swap them"... in a letter through your door... when you have had no idea there was a problem in the first place. Not "you'll be fine".... "oops, you nearly killed yourself, here's a complementary valet"
Also please file in a VOSA form and please please mention the fact you told them you were concerned, they told it's fine, and then they failed... stay safe, glad it was nothing serious in the end and only an inconvenience on this occasion.
Maybe he was reffering to the way the Audi dealer handled him and not Audi Uk.
I received a phone call from a manager from Audi customer service to check if I was happy with all the injectors being replaced and if he could close the case. Cutting the long story short I slightly kerbed the back wheel on their replacement vehicle and was charged £75.00 and was told If I had left a deposit of £50.00 then that would have covered the repair cost of the wheel. I explained to the Bloke I wasn't asked to leave a deposit so why am I getting penalized and paying extra. He just told me "No you not getting your £25.00 back because the Audi garage give replacement vehicle's every day so they would have told you about the deposit"??(Basically calling me a liar ). He then brings up "We have changed the injectors good will for you remember" and I explained if you didn't have dangerous dodgy injectors I won’t have even bothered contacted you. He then starts a debate “The injectors are not dangerous when they fail it’s just like if you’re pistons or engine goes dead on the motorway?....You what?!?
You pathetic Audi people still don’t come clean and say yes we have a known fault with these Injectors and instead they make out they are doing us a big favor by replacing them under Good will warranty?
This was at Milton Keynes Audi. Hope that helps.
I will try to be brief. 1 injector failed a few months ago. Replaced FOC by local audi garage. Last week in France, on way home, car lost all power at high speed in fast lane.
Audi garage in France replaced FOC. Then told me it also needed a new fuel pump which cost over 600 Euros.
2 things really: I am livid that the car is clearly unsafe and my family were put in such date, but also, am I expected to believe that an injector and a fuel pump can fail at exactly the same time without being related problems?
Any ideas would be great.
Without the part at hand there is no way to prove the pump failed or not really.
I was told over the phone there was NO problem and it was WEAR AND TEAR, "just like brake pads for example". And when I asked them why the injectors don't get checked in their "diagnosis" and "services"... he told me, and I quote, "let me be blunt with you, we are not replacing any of your injectors for free, you can pay for a diagnosis and the dealership will decide from there whether to offer you a goodwill gesture"... which they didn't of course...
I do actually have the fuel pump that was taken off....
I'm also trying to argue that if the pump did fail at exactly the same time as the injector,
then the issues HAVE to be related. Is there milage in this?
Ok I see what you mean now.
... I would report this to VOSA so it's on record, and I would contact Audi UK to cover the rest of the bill...
Personally I would pursue this. I cannot give any advice from experience as you're the first to have a follow-up issue from the failure. You have nothing to lose. I pursued the original injector failure and here we are 11 months later with half a result... You will get told it is coincidence though, I mean let's face it, they're still denying the original fault, even with so many reports!
If we ignore 2007 figures, ~2.3% of all owners have reported faults to VOSA so far, with a couple more trickling per week per forum?
That's a lot of injectors to swap out…
Just note that this is my own research based on whatever I could find online, and should not be treated as hard evidence, just ballpark figures which no agency has been willing to provide so far… so I got it myself.
I may have missed a model or two… its whatever I could get off forums and engine/vehicle data online for the UK...
ENGINE CODES: BMN, BMR, BRD [added]
125 kilowatts (170 PS; 168 bhp) @ 4,200 rpm; 350 newton metres (258 ft·lbf) @ 1,800-2,500 rpm —
Below are all 2.0 TDI engines we already had reports on, with the above codes:
Audi A3 (8P)
Audi A4 (B7)
SEAT Altea (FR)
SEAT León (Mk2)
Škoda Octavia (vRS)
Škoda Superb (Elegance) (no report that I am aware of)
VW Passat (B6)
[number of cars registered this year] 2007 2006 Audi ==== B7 A4 QUATTRO TDI 170 2 1 A4 S LINE QUATTRO TDI 170 696 240 A4 S LINE TDI 170 3159 1056 A4 SE QUATTRO TDI 170 289 88 A4 SE TDI 170 1471 413 A4 TDI 170 9 4 8P A3 SE TDI 170 564 160 A3 SE TDI 170 A 370 76 A3 SPORT TDI 170 981 317 A3 SPORT TDI 170 A 292 75 A3 TDI 170 102 13 A3 TDI 170 A 31 8 SEAT ==== ALTEA FR TDI 301 215 Mk2 1P LEON FR TDI 2564 1475 SKODA ===== Mk2 Typ 1Z OCTAVIA vRS 2094 1744 B5 Typ 3U SUPERB ELEGANCE TDI 273 641 VOLKSWAGEN ========== B6 PASSAT SPORT TDI 2364 1263 PASSAT SPORT TDI AUTO 320 353 PASSAT SPORT TDI TIPTRONIC 1 PASSAT SEL TDI DSG 949 350 TOTALS 16831 8493
I dont really understand your figures but in guessing this is the total number of each vehicle type is on the road for each year (not the amount produced or added to the road).
Why ignore 2007 figures? 2007 cars were affected too.
Also BMN and BMR were not the only engines affected? my injectors in my BRD were swapped out.
Im just trying to understand...
The figures are for number of cars ADDED to the road on that year, for that particular model. The original figures were for a running total, but I had to subtract numbers as some models included 2005s for example, and also the fact that the latter half of 2007 models on some variants did not have these injectors.
I've edited the table accordingly... it's not 100% but it's an indication to numbers possibly affected.
i have a 2005 audi a4 b7 TDI, im new to the forum and have not had this problem just yet. i do however have a problem which may be related to the injecters. At low revs and on idle the engine shudders but seems to smooth out when you put your foot down. any help would be grateful.
I used to get that as well, but decided to change oil every 10k miles instead of every 10,000,000,000 miles on "longlife" recommendation. The shudders stop for a couple of months, then start again until got the oil is changed again...
... my vehicle suffered 3 injector failures in its lifetime though, so it could well be an injector issue, BUT I don't think the oil change was a placebo. The car genuinely stopped messing about after the changes, but you can't realistically change oil eveytime the shudders start. Also, if you're not changing oil at Audi, are you using VW 507.00, or the generic 506.01 stuff some garages have tried to shove down the engine... some people say it makes no difference, but I stuck to the manual.
What injector modification/update was made in 2010 ive had my injectors and loom now replaced and iam still getting this engine judder between 45 an 58 degrees warm up procedure my local dealer tells me that the only thing that will cure this judder is a new short motor they want £3500.00 roughly and i is'nt to keen on this sort of lay out when i've lost all confidence in the Audi techs.
I'd call bull on that, the short engine is just essentially the block, pistons and crank. A judder would surely be caused by some sort of valve or something electromechincal. Like the DPF, or turbo, or MAF, etc, etc. I think they were probably just trying to put you off with the prospect of a large bill.
The judder could be caused by the EGR valve. When I had a pre-pd 1.9 tdi A4 it had a stutter at low revs and after cleaning the EGR, which was full of crap, it cleared up. It was DIY job, if a bit messy.
An Audi tech of a friend suggested the egr or dpf valve, he couldn't understand the route they were going down they wanted to strip the engine down and measure piston pertrusion, i think i'am going to have a look at the egr cos the Audi tech said that when they test most of the time they only test on the lap top he said that you must do a visual test as the egr has a metal rod down the middle with plastic fins and sometimes like you suggested they get clogged or break he has known the dpf valve to cause this problem but he would start with the egr.
Car is always been serviced at Audi. Had a major service done last year and the said the shudder on idle was caused by the DMF so had that changed but that didn't resolve the problem. Im thinking of dropping into a specialist rather than Audi.
mine has this exact same issue, audi always say they cant find any issues im, im wondering if it could be the injectors or as people say the erg, ive noticed that mine seems to loose power and even have magor lag on acceleration, if i floor it then come off the gas and put my foot down it goes like a rocket but if i just put my foot down it seems to take longer and struggle. where is the erg valve is it easy to find this ?
Does anyone else get the sensation when driving that the throttle looses power very slightly when cruising along, as though you were moving your foot on and off the power very subtley. Initially i thought it was the roads but i never noticed it before and it happens when other drive the car. It has only started happening since the injectors have been replaced. These cars don't run well at low speeds.
Also the using of 0.5 litres of oil every 2k miles is getting annoying.
I think these cars are cursed
VOSA have now received enough information on the injector defects and do not require any more reports to be sent in us.
If you have suffered or think that you may experiance this fault in the future, you should contact the relevant customer support group for your vehicle type.
Volkswagen (Tel 0800 0833914)
Audi (Tel 0800 699888)
Seat (Tel 0500 222222) & Skoda (Tel 08457 745745)
Ian Walsh Osm
Can an admin please verify this is a genuine VOSA rep?
There is also a Romanian reporter on the BRISKODA forum who claims the new injectors are no different to the old ones, just rebranded as "continental" and will be prone to fail in a few years just as these ones...
... Giving VAG enough time to see these cars off the road by then, and let the issue die naturally without having to recall any of them?
Still no sign of a recall, just more customer service numbers that are only useful for people who already know about the issue... We need something out there to inform people who are driving this accident-waiting-to-happen BEFORE it happens and before they start going online wondering what the hell happened...