My New S3 - Sorted by matt @ Off Your Marks
Hello all, signed up few months ago when I got my 08 Audi S3 in Phantom Black. But had few problem with the paintwork and the garage repair job but eventually got it sorted by Matt at Off Your Marks (http://www.offyourmarks.com)... Heres the long story lol
After few days of having the car I noticed light swirls marks in the paint already, I hadn't even washed it yet! :blink: So took it back to Audi Garage and told them about the problem, that they must of done it when they washed the car etc etc and they said no problem we'll sort it out by sending it to our 'Audi Approved' paint specialist, it will just polish out so its like new (like it should of been! lol)
Went in following week, it was dark when I picked it up so couldn't really see if it was any better so had look next day...
:wtf: am sure the pictures explain....
It was worse than when it went in!!! It was a right mess, it was that bad I didn't want to drive it, I was gutted!!!
After this I contacted Matt at Off Your Marks (http://www.offyourmarks.com) as I did some research to see who was the best in this buisness and he seemed to be very good! So spoke to him and sent his some pictures and he was shocked by the car, he said the damage was quite bad which needed to be sorted by a professional to stop further damaged which would of been beyond repair. So I decided I wanted him to sort the car so went back to Audi and told them the car is even worse.
They had a look and the guy who owns the company that did the work came and had a look at it, he said that the work wasn't comleted and said it shouldn't of left in that condition... Just shows what a good company you are then!!! Told him and Audi that I dont want him to 'try' and repair it again, so Audi said they would send it to another 'Audi Approved back street' paint specialist who I know are bad already so said NO, I want to take it to a professional who knows what he is doing and has had a look at the paintwork and is worried that any further unskilled repairs would damaged the paint even more. They said I could take it to who ever I want, but I would have to pay so argued for bit and they offered to pay a little amount towards the cost of repair. :no: The Audi garage wouldn't budge, I told them I'd goto trading standards but they claimed they have got 3 chances to sort a problem so they would back them, I would of thought Paintwork wouldn't have been included as its not like they are replacing a part to try and fix it!
Anyway... I emailed the Audi help centre... waited 5 days and got nothing back, started to have doubts about buying an Audi by this time :crying:... so emailed Jeremy Hicks, the top man at AUDI UK and expalined everything... he replied within an hour... He was not happy with the quality of the car, and dont think he was too happy with the garage. Anyway, he said take it to who you want and they will pay! :icon_thumright:
So off it went to Matt at Off Your Marks, he had it for 3 days nearly as the paintwork was seriously bad!
Picked it up
It was amazing, he has done a top job on the car as it looks like a totally different car... I couldn't believe the difference!!! :jump: He is a top guy and very professional, and his work is amazing! So its all sorted now and everyone looks at the car for the right reasons! :yes:
I bought a new camera last weekend so went out to get some photos... still learning how to use it but thought they didn't come out too bad...
Bought some German Number Plates the other week and fitted them, they look ace! Also got some 10mm spacers sat beside me waiting to go on when I get round to it. Got few other plans but not sure yet :unsure:
Sorry for the long post but I'm just happy that Audi UK did sort the problem out in the end! Was having doubts but I guess its just them contracted dealers at the end of the day that make life hard! :asskicking: