Gutted and feel totally let down by audi!
Ive just registered on here and thought id share my experience with you,
Around 12 weeks ago i ordered a new face lift audi a3 in white 2.0tdi sline through audi main dealer fleet services.
Me and my partner didnt mind waiting for the car as we knew it would be the new model and in the colour we saw at the dealers (white) which sold it for us.
Ive had regular updates on the build of our order and it was due to arrive second week in august after we returned off holiday. We even recieved the vehicle registration details and reg number and everything so was expecting to get the car at the end of last week.
Had a phone call yesterday from my local dealer apparrently the car has arrived but its a standard car and not a white sline as we ordered. I couldnt believe it! How could someone cock this up so big.
We have now sold our other vehicles so we are a car down stuck and franticly looking to find car the dealers say its going to be another 12 weeks for another as they have no white slines available.
Do you think i should make an official complaint to audi about this as its really left us stuck without a car and of course could be have been told earlier it wouldnt have been as bad.
Does anyone know how i can get in touch with audi customer care / services.
Appreciate your thoughts / feelings what would you do?:sign_unfair: