Thank you for your recent correspondence to Audi UK.
We are currently experiencing a major computer system failure, which is affecting our service delivery. As such our usual response times are being increased.
We would like to assure you that we are doing everything possible to address this situation and will endeavour to rectify these problems as a matter of urgency. As soon as this situation is rectified we will be in contact with you again.
Thank you for your patience in the meantime.
Audi UK Customer Services