Problems with orders for 1.8 TFSI S-tronic Quattro??
Hey guys and girls. Not been on here for a while! Now I'm stuck, so thought I'd turn to you knowledgeable chaps and chapettes :)
In Jan, my brother ordered a specced up A3 1.8 TFSI S-Tronic Quattro. We'd been to the same dealership we went to to get the S3, and used the same guy. Since I got the S3, that guy's changed positions within the company, but still took the order and said he'd pass it on to someone in Sales. On our paperwork, is says that we went in on the 11th of Jan, and an estimated delivery date would be 14th of April.
A couple of weeks ago I asked my bro if he'd heard anything from them coz he should have at least got a solid build date by this point. He said he hadn't heard anything. Last week I rang up the dealership and chased the original guy we spoke to and said that the guy he passed the paperwork on to should have got in touch with us by now with that info, and he'd get him to ring us back. The next day, still nothing, so I ring up again and finally speak to this other guy. He tells me that due to reasons with the spec of the car, the car won't be delivered now until SEPTEMBER! I asked him how on earth an A3 can take 9 months to build, and he said something about the B&O sound system that my brother specced, is now changing price and that put a delay in it. I asked when that price change took place, and he said that it changes on the 1st of April. So I asked how a price change can affect the car's build date by 5 months, even though the car was ordered 3 months before that price change. He had no answer for that.
Now as a family, we've bought 3 brand new Audi's and this would be the 4th. The other 3 were ordered around April time, and the delivery date would always be around September. So out of curiosity, I rang up another dealership pretending to want to buy a car, gave them the exact spec my brother ordered and asked when the delivery date would be. Surprise surprise, they said September. So I'm now thinking, the guy that this got passed on to didn't process the paperwork and only did it last week when we were chasing up a build date.
I then ring up the original guy we spoke to and told him my thoughts, and he said that he looked into it, and apparently Audi over allocated builds for that engine/transmission combination and a few people had to have their build dates bumped down the line. No mention of price changes for the sound system! I asked for the paperwork and order number they used to process the order so I can ring up Audi UK and give them the order number and ask them when they received the order. I still haven't got it.
So basically, I'm quite pissed off and you can imagine how pissed off my brother is! Does anyone have details of who is best to speak to in Audi UK and any contact details?
Sorry this is a bit long winded, but thanks for any help in advanced!