Bought the S3 less than a week ago...have a problem. How should I deal with it??
Right, Ill start from the beginning!
I bought my S3 last tuesday (21st July) from Nottingham (I live in Cambridge). It was bought from an independant dealer and therefore was sold with a third party warranty. FSH, 82,000 miles, 52 plate, Timing belt done at 74k, decent price. I thought it was a good deal so I went for it.
I had been driving 2 days (120 miles on motorway back from nottingham and no more than 30 milles on coutry road and town) when I started noticing a problem with the clutch pedal. It started to stay further and further down, as I had to put my foot behind it to lift it up again.
It eventually went to the all the way to the floor and totally stopped responding as I was pulling in to my drive way (which was extremely lucky as I didnt realised my AA membership had lapsed when I called them - now with RAC). This is when I looked into the warranty and realised it had a £300 limit and labour on the clutch isnt covered. Great.
So, when it gets to the weekend, I tow it to the local garage who usually work on my cars.
Firstly, they dont do work for warranty claims, as its alot of hassle for them and they take ages to pay. However, I wanted the car back on the road asap and could not tow it again as my 'tower' had gone. I wasnt too concerned about spending a couple of hundred quid knowing it was working and I could use it. He thought it would be the master cylinder, and ended up saying hours labour, possibly 2, with new master cylinder. I thought fine, fix it.
On the monday when he got round to looking at the S3, it started getting a bit fishy, as the first thing he asked me was "have you had the master cylinder off recently". To which I replied "no, I bought the car less than a week ago". "That's funny" he said, "as it looks like its been taken off very recently, had the same one put back on and the system re-bled"."Hmmmm...." was my response. He proceeded to change the master cylinder, and also a "t-piece" in the hydraulic system, as it looked as though bubbles were coming from it, possibly indicating a leak.
He called me today and said this had not solved the issiue. Further more he also said that I would be better off taking it to Audi, as he was talking about taking the gearbox out, and on 4WD vehiclest was a nightmare. He recommended taking it to Audi themselves to advise.
So, I will be back on the phone to the warranty company today to get it booked in somewhere else (audi specialists rather than Audi mainly due to price).
Ive spoken to the dealer today and he told me their responsibility ends at selling the car and it needs to be sorted with the warranty company. Its a family run independant company, and until this is sorted, I do not want to mention who it is.
My question would be down to my rights. As I bought it from a trader, and this part was obviously having problems before it was sold to me, judging by the fact that it had noticeably been tampered with, is it down to them to fix it? Im thinking along the lines of 'not fit for purpose'. I will try and get it done by the warranty company, but if they turn around and demand £500 for fixing it, does this mean I can try and claim back the other £200 with the help of trading standards?
I have tried to sort this problem out myself rather than go through the hassle, but I feel I have no choice now as it could get very expensive, very quickly. Thoughts and advise will be strongly appreciated.
Oh, and despite this, I dont want to sell it as its just had 4 x eagle F1 Asymms on it, and the rest of the car seems in a good condition.