big thanks to bantam1 for sorting this out bud, i've still got to email audi but well done.
guys just checking i have a 99 s3 with rusty arches and roof rails am i covered or am i out car was registered 1/9/99??? just got the car last week
HOME TOWN - ipswich suffolk YEAR AND VEHICLE MODEL - 1998 a3
DETAILS OF RUST FOUND - Roof rails both sides
TIME TO WARRANTY CLAIM FROM FIRST NOTICING IT - 2 weeks
HOW LONG YOU HAD OWNED THE VEHICLE AT THIS TIME - 5months
DEALER APPROACHED - none yet
dont realli know what to do, or where to go from here is car too old?
Body Protection Warranty
All current Audi vehicles are fully protected during manufacture against rust attacking the internal cavities of the bodywork for 12 years from the date of first registration.
The only preconditions are:
The defect must be reported to a member of the Audi authorised network as soon as it is discovered. This must, of course, be within the warranty period
The perforation must not have been caused originally by damage, neglect, insufficient care or maintenance, or by external rusting
A member of the Audi authorised network must be advised about any rusting immediately it is found
All body repairs will be carried out promptly in accordance with the manufacturer’s technical guidelines, using only approved parts and materials, in order to maintain the original level of anti-corrosion protection
HOME TOWN - Tadley, Hampshire
YEAR AND VEHICLE MODEL - 1999 A6 (not an A3 but same problem)
DETAILS OF RUST FOUND - bubbling to the rear of both roof gutters, which has not broken the surface
TIME TO WARRANTY CLAIM FROM FIRST NOTICING IT - 2 weeks
HOW LONG YOU HAD OWNED THE VEHICLE AT THIS TIME - 4.5yrs
DEALER APPROACHED - Reading Audi
OUTCOME (APPROVED, REFUSED) - Refused
REASON FOR REFUSAL - "gone too far"?
DATE OF CLAIM - June 2009
Also tried Audi UK in August but they simply stated this is not a warranty item!
Will try email Richard @ Audi and let you know how I get on.
Great topic bantam1.
i'm just starting the warranty process today after reading this post. they started the report and took paint readings but their digital camera battery was flat so waiting on a phonecall to go back and get it sorted. Really glad i've read up on this issue so i now know what i'm on about and to make sure the pics are of good quality and to get proof they get sent off as the excuses from some dealers on here are shocking... fingers crossed! i will complete a post with all my details on when i know what is happening
HOME TOWN - milton keynes
YEAR AND VEHICLE MODEL - 2001 s3
DETAILS OF RUST FOUND - bubbling to the n/s/r roof gutter, which has not broken the surface
TIME TO WARRANTY CLAIM FROM FIRST NOTICING IT - 3 months
HOW LONG YOU HAD OWNED THE VEHICLE AT THIS TIME - 5 months
DEALER APPROACHED - milton keynes Audi
OUTCOME (APPROVED, REFUSED) - Refused
REASON FOR REFUSAL - been there too long
i am not happy with this result i have sent a letter to audi uk but awaiting a reply. do you guys think i should wait a little longer before emailing richard?
^^^^^^^^^been 2 weeks since i sent the letter^^^^^^^
i emailed richard nearly 1 month ago, with no reply. i am going to email again shortly.
I emailed Richard Starkey on 03/09/09 with my details of the claim i had refused.
I recieved a reply on 23/09/09 from a James Wilkinson who works in Audi Customer Care stating the below:
Dear Mr Philip
Thank you for your recent email, addressed to Richard Starkey, regarding the corrosion to the roof of your Audi A3.
Our investigations are continuing and once they have reached a conclusion, we will be able to respond more fully. In the meantime, thank you for your patience during our investigations.
I guess its just a waiting game to see what happens.
Oh and does anyone else get really annoyed when people spell you name wrong, even when they are responding to an email with your name in it and the email address is you name as well..
Just to update everyone. I was contacted by Andy Sargeant (paint and body technical and quality manager) and told he would arrange to re-inspect my vehicle at a local audi centre. Andy was away for 2 weeks and i've just got back from 2 weeks hols and so i haven't been able to arrange this. I need to contact Andy to arrange which i'll do this week but will be hectic with work having been away.
I'm not sure if Andy will contact others but i will ask him when i make an appointment.
i would just like to show my roof rust, to see whether it would come in the gone too far bracket, lol. its not a great photo, but i will be down to audi tomorrow about it.
HOME TOWN - Tunbridge Wells
YEAR AND VEHICLE MODEL - 2002 S3
DETAILS OF RUST FOUND - BOTH ROOF RAILS, OFFSIDE ONE MORE SERIOUS THAN NEARSIDE, BOTH TOWARDS REAR END OF CAR PAST CENTRE DOOR PILLAR !!
TIME TO WARRANTY CLAIM FROM FIRST NOTICING IT - 3 WEEKS
HOW LONG YOU HAD OWNED THE VEHICLE AT THIS TIME - 2.5 years
DEALER APPROACHED - Tonbridge Audi
OUTCOME (APPROVED, REFUSED) -Agreed to pay 70%
Photographs were taken and sent off to Audi HQ. Had an answer in 5 days.
This seems to be a more common outcome. Why 70%? how do they come up with this figure? I would expect its either covered, or not! No explanation given on why it is 70%.
i think if they told me they would pay 70% i would do my pieces its obviously a common fault. They should pay!
If a claim is refused at one Audi dealer/Audi approved body shop, would it be worthwhile visiting another in a different area to try again?
Also to the people who have tried to put a claim in, did you have any subtle modifications to your car and was this picked up on?
Finally has anyone experience with west London Audi?
I am currently searching for a nice spec, low mileage S3 and looked over an 03/03 plate yesterday, this too had a very tiny amount of bubbling showing on both roof gutters!!.
I only just noticed it to be honest but it's in 3 places on each side and it's only on the outer sections and not the roof section.
How much bubbling is classed as too much??, or "been there for too long", it'd be nice to know before i spend the money.
All - worth noting that Audi have re-classified the zinc oxidisation, no longer do they consider it a body work issue, but a paint issue. Result less coverage for us customers!!
Finally had a message back from Audi about my claim, just giving me a reference number and apologising for the delay. They said they will have more information in due course! just really want this done now! the outcomes affecting me spending money on other parts of my car! hope i get some positive news about it soon!
Guys, my rust has reappeared 4 months after being repaired by an independant bodyshop. I have just been back over to the bodyshop today and showed them the damage. The guy who did the work couldn't believe that it had started to flare up again so soon!
I have asked to be booked in again to have it repaired and it should be done for free but I am now worried that this is going to be a constant battle every few months.
Does anyone know if it is possible to completely stop the rot because I feel a little bit disheartened from what i've just been told by the bodyshop. The guy said that I cant keep getting it resprayed and it'll just be a constant battle against the rust.
I'm now considering the option of getting the roof repaired again and putting the car up for sale to save myself the grief.
I once had a failry rotten mk4 polo, well rotten arches anyway. I paid alot, got it repaired and the rust came back 2 years later, allbeit on a minor scale in comparrison.
It can be removed but it will come back eventually...usually.
So my plan to sell up isn't sounding to bad now then!
I was expecting the rust to show up again at some point but not after 4 months! The guy at the bodyshop said that the metal might be so porus that the rust will come back again and might get worse.
Its starting to become more frequent than a service:
- Change Oil
- Change plugs
- Change filters
- Respray roof
I am having my car re-inspected at Listers Audi (solihull) next wednesday. I'm meeting Andy Sargent as detailed above. Will let you know how i get on.
how is everyone getting on with thier appeals?mine seems to be a case of an email to say they will take a look......
Mines an email too, and the worst thing is that since I showed my rust to the body shop 2 months ago and filed the case to richard starkey my rust has got worse! I can see the rust bubbles more clearly now and as winter progresses its only going to get worse still! I just want a reply to get this sorted out!
Currently got a claim in for roof rail corosion via Audi Plymouth, been 2 weeks now was told it takes 3-4 weeks for a decision so will be chasing them in a fortnights time. Has anyone else had a roof rust claim dealt with by Plymouth Audi? They have always seemed pretty good over the last 20 years and 8 Audi's I've owned and had serviced by them.
1999 Audi S3,
Going down to see them tomorrow about a claim and to let them take pics.
Did you have to see Sam in parts Nige?
Will be intresting to know your results, as im doubtful ill get mine done.
2001 Audi S3
They took a load of photos and a short guy was dealing with it, not sure of his name but it could well be "Sam", the cars in there tomorrow 09:00 for a new clutch so hopefully with all the money im spending there lately they will fight my corner.
Took Mine down today.
The guy took some photo's and a paint depth reading... Now ive got the long wait to see if i get approved.
I'm not a new to this forum but a new poster. Great thread here.
HOME TOWN - Bolney, West Sussex
YEAR AND VEHICLE MODEL - 2001 A3 1.8T Sports
DETAILS OF RUST FOUND - PASSENGER SIDE ROOF RAIL
TIME TO WARRANTY CLAIM FROM FIRST NOTICING IT - 2 WEEKS
HOW LONG YOU HAD OWNED THE VEHICLE AT THIS TIME - 3 years
DEALER APPROACHED - Crawley Audi
OUTCOME (APPROVED, REFUSED) - Agreed to pay 70% (As a "goodwill" gesture...)
Date of Claim - 08/10/09
Paint readings and photographs were taken and sent off to Audi HQ. Had an answer in 3 days.
Why 70% and not 100%? Audi UK claimed it was a "paint defect"? To me this is absolute nonsense. It has not been resprayed and I caught the rust very early. If it's galvanized steel it should not rust - simple! To me they are just trying not to lose as much money on what is clearly a factory defect. Agreeing to pay 70% is a good as admitting they are at fault in my book.
To be fair the guy at Crawley Audi agreed it was not a paint defect and definitely corrosion but said that there is nothing he can do and I need to take it up with Audi UK. He said the rear quarter and whole roof would need repainted. Total cost £1200 + VAT. So 30% would still cost me approx £400.
Is this the new policy from Audi on this corrosion issue??
I'm going to have to get onto Audi UK as I think they should cover 100% of the cost.
Out of interest has anyone else had a negative response they successfully contested?
If I was you i'd go to another Audi dealer and try again. Or email the main guy at Audi UK, his details are a few pages back as the original poster has spent a lot of time on the phone with him about this subject.