Dealerships that lie - what would you do
I usually use the forum to learn and engage about my Audi, but need your views and advice.
I recently bought an Audi A5 S-Line nearly new car from Eastbourne Audi also known as Caffyns. I did't get to see the V5 until after I bought the car, but had asked a lot of questions including that I didn't want fleet or hire car. I was told (in writing) it was an ex demonstrator car owned by Audi. After then trying to get insurance, the insurance company would not insure an S-Line as they had it as an SE and I would have to add the specifications as optional extras. After many problems with the car that Caffyns wouldn't help with, I thought about selling the car, but Autotrader said it wasn't an S-Line either and had to be advertised as SE (obviously affecting value). I had been emailing from the first week to Caffyns questioning that it was showing as an SE, and had in writing confirmation it was an S-Line.
Alas, Trading Standards have confirmed it is legally an SE and not an S-Line as per my V5 and the DVLA. What's worse, it was a hire car (Europcar) and this explains the numerous damage that had been patched up. I don't think you can change the model with the DVLA, and Caffyns refuse to comply with the Sale of Goods Act, by only offering to refund the cost of the car but not my other costs incurred as a result, like my insurance etc. The law does state that expenses incurred as a result mean I'm entitled to reject the sale and claim back costs. So they seem set that it's a criminal offence which is fine, but Audi UK (I've emailed Martin Sander the UK MD) refuse to get involved or deal with the dealer. Dealer refuse to say or do anything other than cost of car.
What would you do if it was your car?