To BBC or not to go to BBC?
I've had enough with the 'mechatronic' problems I have encountered with VAG cars over the last 5 years.
The issues started with a lease car, VW Polo - the mechatronic would shunt/jerk it was like being back-ended by a van. Dragged that case out for a year or so, took it to the Financial Services Ombudsman+Independent Engineering report to get the box sorted but they declined to replace the box and kept faffing around with software. The car was still under warranty but the dealer was not interested. In fact none of the VW dealers I went to were gave a monkey. So we handed it back in.
Fast forward, skipping a few lease cars (same problems i.e. mechatronic going at 12k, 16k and 33k on 3 different models) in between and on to the Audi A3 8P2 (2007) S-tronic, that I have. I found out that Audi of America were offering their customers a 100,000KM (10 year) warranty for the following parts: high pressure fuel pump, cam follower and IIRC piston rings. I queried this with Audi UK who turned around said they do not have to follow America's decisions... recently I read an article about how VW apologized to China for the DSG box faults.
VW Officials Apologize for Faulty DSG Gearbox in China - autoevolution
So why are we any different in the UK? I'm not going to take this issue to local papers this time. VOSA don't want to know as they have allegedly not had enough complaints about the mechatronic... so I e-mailed the BBC... and I have two programs interested in my story... finally!!!
66,000 miles in on the A3 and the mechatronic has become faulty... I see no reason why we the customers should have to foot a £2000+ bill when out of warranty / let alone pay the remaining amount out some "good will." This is a well established problem. Mechatronic units go at anytime from 6k-70k miles (sometimes more than twice!) or so and you just never know when you will be a victim... its just poor design. The DSG is supposedly bullet-proof and it does the job and its good at what it does but recurring faults with a mechatronic?? Come on... PLEASE!!!
So apparently a Senior Manager from Audi UK will contact me today at some point to discuss this issue (for the 5th time)... let's see what he says and if he doesn't then I will take all their letters and e-mails on to TV.