Local councils - incompetent
At the end of April 06 I moved house to my current one (part exed it against a new one). I rang the local council to tell them I have moved, but it seems that they have not properly recorded the information. The new owners moved in and told the local council that they moved in end June 06. Council took this as gospel and for two years have apparently tried chasing me for the unpaid council tax.
This all became apparent when a letter was sent to my new house yesterday with a demand for money(which ironically took 7 days to arrive so no chance of ringing up within 7 days to help resolve the matter) .
A letter which did not had any information on so after ringing the helpline, and having the phone put down on me by one operator who claimed I was not who I said I was and another one who claimed it was not his problem.
After ringing back and asking to speak to a manager got put through to a girl who sounded no older than 13 and could not string a sentence together managed to find out that the dates it related to where after I moved. I asked for proof and expected it to be put on hold until the "proof" arrives.
Oh no a bailiff is knocking on my door demanding payment this morning.
He was very professional and read my letter and actually gave me the phones nos and name of the best person to call ! He suggested that the best thing to do was to pay and keep a receipt of all time and any expenses that occurred proving I'm right and then bill them for the time etc.
Phoned the no I was given, and talked to someone that was actually human and understood the situation. She actually admitted that the proper checks had not been done - ie a simple land registry check would have resolved it straight away.
While waiting for her to call back a quick call to the builders who I bought my new house off and sold my old one has proved I'm 100 % correct and they will happily send details if needed, as will the solicitor who ironically did the sale for both houses !
Got a call back from the no I was given and its proved so far that I'm right, I've passed her the details of the builder and the solicitor, she will now go away and check everything but she has admitted that they where in the wrong and that it should have not gone this far and they should have checked better.
Does any one know if I can bill them for my time resolving this or indeed the purchaser of my old house who has basically lied to save himself some money and if the libality order that has been (wrongly) issued against me is anything to worry about ?