As part of my work, I'm investigating a dispute involving MOT work that was carried out on a 1989 VW Polo. Whilst the garage was fitting a replacement top shocker mounting bush, it left a splash plate slightly bent.
It told the customer that the reason for is that it had fitted the new bush without removing the steering rack, in order to reduce labour time and the cost of a new rack. It had saved her a lot of money by doing this, but because it was working around the rack, it made it much more fiddly & the splash plate got bent in the process.
My own technical knowledge is not that great, so can any one tell me if this sounds a plausible explanation? For example, if you remove a steering rack to work on other parts, would this mean the rack was no longer ueable, and would need replacing as well, or could it not simply be re-fitted?
Hope someone can help