tubtub
Registered User
I had my 2001 A4 TDI PD serviced at an Audi dealership last week. On checking the invoice back at home I spotted the price of the oil was very cheap for 505.01 (the grade the owner's manual says is a MUST for PD engines).
I phoned with the dealership - they'd filled it with 505.00 which, according to them, was interchangeable with 505.01. We spent some time debating why the manual says use only oil conforming to VW specification 505.01.
They said they'd checked, were sure they were right as they'd downloaded and printed out the relevant page from ELSA. They did however agree to change the oil if I took the car back - which I immediately did. Fortunately I'd only driven about two miles from the dealership to home and the oil was changed free of charge.
In the meantime I'd e-mailed Audi Customer Service who phoned me back on Monday saying I was right and that it should have been 505.01 in my engine. I explained that I'd gone back to the dealership and had the oil changed but was concerned that the mistake had been made and wondered how many other customers' cars had been incorrectly filled.
Audi Customer Service agreed to contact the dealership and later phoned me again to say they had done so and had drawn attention to their error and the dealership assures me that I will receive first class service should I take my car back there in the future...
So beware - check your invoice very carefully and make sure you ask about the cost and specification of materials used.
I phoned with the dealership - they'd filled it with 505.00 which, according to them, was interchangeable with 505.01. We spent some time debating why the manual says use only oil conforming to VW specification 505.01.
They said they'd checked, were sure they were right as they'd downloaded and printed out the relevant page from ELSA. They did however agree to change the oil if I took the car back - which I immediately did. Fortunately I'd only driven about two miles from the dealership to home and the oil was changed free of charge.
In the meantime I'd e-mailed Audi Customer Service who phoned me back on Monday saying I was right and that it should have been 505.01 in my engine. I explained that I'd gone back to the dealership and had the oil changed but was concerned that the mistake had been made and wondered how many other customers' cars had been incorrectly filled.
Audi Customer Service agreed to contact the dealership and later phoned me again to say they had done so and had drawn attention to their error and the dealership assures me that I will receive first class service should I take my car back there in the future...
So beware - check your invoice very carefully and make sure you ask about the cost and specification of materials used.