Complaints

Threaten them with contacting 'what car' mag, has worked for me on several occasions.

Email customer service and ask them for the name and business address of the UK Director?

Try this website, has the details for Audi Germany:

http://www.connectotel.com/marcus/ceoemail.html

However, just found this site:

http://www.audiworld.com/news/05/070505/content.shtml

which says "With effect from 1st August 2005, Jeremy Hicks is appointed Director of Audi UK to oversee the next chapter in the German prestige brand's remarkable UK sales success story. Jeremy, moving from his position as Head of Group Service in the Volkswagen Group UK, takes over from Kevin Rose, who had led Audi UK from 1999 until this year. "